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Identity• Experienced IT professional with 5.11+ years’ experience in IT Industry, having excellent communication, problem solving and analytic skills which were whetted through various experiences during the course of my job.
• A competent professional with 5.11 years of experience in Data Centre Operations (CONTROL-M).
• Expertise in Informatica, Control-M, Oracle and Production tools.
• Proficient in handling projects from Knowledge Transfer, planning, implementing and documentation to steady state.
• Working on Informatica PowerCenter 9.1, Control-M, Remedy and Data Warehousing concepts.
• A keen planner & implementer with a proven track of developing operational procedure and customer service standards.
• Dedicated to brilliant customer service with the ability to cultivate positive rapport and nurture relationships by offering services beyond expectations.
• Deft in handling the overall functioning of processes & implementing processes in line with pre-set guidelines.
• Well versed in effective management of processes with respect to SLA and quality guidelines.
• Recognized as “STAR PERFORMER” at command centre level identifying contribution towards the projects.
