Jedapalli Sai Vishal Goud

I’m a ServiceNow Developer with 3+ years of experience building automation-driven IT and Security workflows that reduce operational effort and improve response time.

My work mainly focuses on ITSM process automation, SLA governance. I enjoy turning manual support activities into structured automated flows — recently I automated incident lifecycle handling and reduced manual effort by ~30% for support teams.

I have hands-on experience with Flow Designer, Business Rules, Script Includes, ACLs, Service Catalog, Performance Analytics, and platform data management

What I typically work on:
• ITSM workflow automation & optimization
• SLA tracking and compliance visibility
• Service catalog request lifecycle design
• Dashboards, KPIs and operational reporting

I’m particularly interested in the intersection of ServiceNow + Security + AI-assisted operations and continuously learning ways to make enterprise platforms smarter and more proactive.

Always open to discussing ServiceNow development, automation, integrations, or security operations.