ITIL V3 Foundation Training

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Jeevan Bhima Nagar, Bangalore

Course ID: 4539

Jeevan Bhima Nagar, Bangalore

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Masters in Software Systems, BITS Pilani

About Arun

15+ years of experience in IT industry predominantly in the IT service Management domain. Comes with extensive experience and have worked with IT pioneers like HP, Wipro, IBM etc.,
ITIL V3 Certified
Lean Six Sigma certified
Enterprise IT consultant.
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About the Course

ITIL is one of the key framework for Service Management. We will take you through the fundamentals of ITIL Service lifecycle processes and concepts during this interactive learning session.

Topics Covered

1. Understand the Service Management Philosophy
2. ITIL V3 Foundation Service Lifecycle
3. How and where do I start ?
4. Better approach and applying the service lifecycle practices.
5. Business—IT Service Alignment . Learn How
6. Application of ITIL framework in real-time
7. Processes and functions of Service Life cycle
8. Enables the candidate to apply learning's in their organization Business and service strategy
9. Case Studies and Examples
10. Hard copy material
11. Sample Questions

Who should attend

1. IT professionals/Individuals who are extensively supporting IT services can attend to understand the nuances of the ITIL Practices and how it can enhance the quality of IT service Management in their organization.
2. Individuals who would like to gain knowledge in ITIL framework.


Candidates who are in the Infrastructure Support, managing IT Service Operations, IT Service Management would be a best fit to qualify.
However , there is no prerequisite for ITIL v3 Foundation.

What you need to bring

Candidates need not bring anything to the class.
We will give you the lecture materials.

Key Takeaways

1. Clear understanding of ITIL V3 framework
2. Comprehend key critical topics like Service Portfolio, financial management, Change management , Service operations etc.,
3. Relevant case studies
4. Tools like Deming, Cause & Effect, SLAM chart
5. Candidates can apply the learning's at work
6. Sample Foundation Exam Questions


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