Jeevan Bhima Nagar, Bangalore
1. IT professionals/Individuals who are extensively supporting IT services can attend to understand the nuances of the ITIL Practices and how it can enhance the quality of IT service Management in their organization.
2. Individuals who would like to gain knowledge in ITIL framework.
Candidates who are in the Infrastructure Support, managing IT Service Operations, IT Service Management would be a best fit to qualify.
However , there is no prerequisite for ITIL v3 Foundation.
Candidates need not bring anything to the class.
We will give you the lecture materials.
1. Clear understanding of ITIL V3 framework
2. Comprehend key critical topics like Service Portfolio, financial management, Change management , Service operations etc.,
3. Relevant case studies
4. Tools like Deming, Cause & Effect, SLAM chart
5. Candidates can apply the learning's at work
6. Sample Foundation Exam Questions
Not decided yet
Masters in Software Systems, BITS Pilani
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