The Awareness course will be of interest to: IT Staff, IT and Business Executives, IT Consultants, Key Business Users, IT Developers.
Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization.
At the end of this course, the learner will be introduced to:
ITIL Introduction and concepts.
IT Service Management concepts
ITIL v2 versus v3
The Lifecycle approach to Service Management
ITIL’s processes within the Lifecycle context
Not decided yet
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