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ITIL Training in Bangalore

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Course ID: 8621


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About Mr. Franklin

Mr. Franklin has rich experience of more than 20 years of IT operations, planning, development and project management experience. He is a motivating force of knowledge and expertise on Service Management and IT Governance best practices. An ITIL v3 Expert, ITIL v2 Service Manager, ISO/IEC 20000 Implementer & Internal Auditor, Cobit Certified and Six Sigma Black Belt ..Franklin has co-authored a book, ISO/IEC 20000 Executive's Guide with the ITIL founding brother, Mr. Alan Nance of USA and Dennise Underwood, Former Sr. VP of Gartner, USA.
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About the Course

ITIL provides an overview of the concepts within the ITIL best practices domain while also introducing the key ITIL processes. It provides the participants with the distinctive opportunity to receive an introduction to the concepts of ITIL and ITSM.
This course explains how ITIL processes are driven by a Service Lifecycle to provide smooth functioning of organizations
IT Will Describe the Process Of :
ITIL Services Management
ITIL Project Management
ITIL Quality Management

This is 2-3 Days APMG accredited course

Topics Covered

1). Understanding The Key Principles and concepts of IT Service Management.
2).ITIL Service Strategies
3).ITIL v3 2011 Foundation Concept in Details
4).Core elements of the service lifecycle approach to IT Service Management according to ITIL v3
5).ITIL Intermediate Level Training
Concept Of Lifecycle Module
Service Strategy (SS)
Service Design (SD)
Service Transition (ST)
Service Operation (SO)
Continual Service Improvement (CSI)

5).ITIL Capability Module:
Planning, Protection and Optimization (PPO)
Service Offerings and Agreements (SOA)
Release, Control and Validation (RCV)
Operational Support and Analysis (OSA)

6).Understanding Of ITIL-Service Operation

7).Project Management (PMP®, PRINCE2®, ACPSM, CSM®)

8).ITIL Quality Management

9).Cobit, ISO/IES 20000 Training

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Who should attend

The Awareness course will be of interest to: IT Staff, IT and Business Executives, IT Consultants, Key Business Users, IT Developers.


Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization.

What you need to bring


Key Takeaways

At the end of this course, the learner will be introduced to:

ITIL Introduction and concepts.

ITIL Terminologies

IT Service Management concepts

ITIL v2 versus v3

ITIL qualifications

The Lifecycle approach to Service Management

ITIL’s processes within the Lifecycle context


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