About the Course
ITIL provides an overview of the concepts within the ITIL best practices domain while also introducing the key ITIL processes. It provides the participants with the distinctive opportunity to receive an introduction to the concepts of ITIL and ITSM.
This course explains how ITIL processes are driven by a Service Lifecycle to provide smooth functioning of organizations
IT Will Describe the Process Of :
ITIL Services Management
ITIL Project Management
ITIL Quality Management
This is 2-3 Days APMG accredited course
Topics Covered1). Understanding The Key Principles and concepts of IT Service Management.
2).ITIL Service Strategies
3).ITIL v3 2011 Foundation Concept in Details
4).Core elements of the service lifecycle approach to IT Service Management according to ITIL v3
5).ITIL Intermediate Level Training
Concept Of Lifecycle Module
Service Strategy (SS)
Service Design (SD)
Service Transition (ST)
Service Operation (SO)
Continual Service Improvement (CSI)
5).ITIL Capability Module:
Planning, Protection and Optimization (PPO)
Service Offerings and Agreements (SOA)
Release, Control and Validation (RCV)
Operational Support and Analysis (OSA)
6).Understanding Of ITIL-Service Operation
7).Project Management (PMP®, PRINCE2®, ACPSM, CSM®)
8).ITIL Quality Management
9).Cobit, ISO/IES 20000 Training
For More Details About Courses Contact us at firstname.lastname@example.org
Who should attendThe Awareness course will be of interest to: IT Staff, IT and Business Executives, IT Consultants, Key Business Users, IT Developers.
Pre-requisitesIndividuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization.
What you need to bringNothing
Key TakeawaysAt the end of this course, the learner will be introduced to:
ITIL Introduction and concepts.
IT Service Management concepts
ITIL v2 versus v3
The Lifecycle approach to Service Management
ITIL’s processes within the Lifecycle context