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ITIL - Service Operation (SO)

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BTM Layout 1st Stage, Bangalore

Course ID: 26124

BTM Layout 1st Stage, Bangalore

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Franklin

ex-IIM, ITIL-Subject Matter Expert, Implemented ITIL in MNC

About Franklin

After completion of his engineering he was recruited in a MNC
Due to his hard work and passion of knowledge with in the span of 3 years he become IT Manager.
Recognizing his ability, company sponsored him for IIM
After completion of of IIM, he worked in several foreign countries as Subject Matter Expert.
He has worked as a Consultant in several MNC
He is has implemented ITIL in several companies.
He has more than 20+ years of experience.
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About the Course

This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Operation phase of the Service Lifecycle.

Topics Covered

Introduction to Service Management as a practice.

Who should attend

Individuals who have their ITIL v3 Foundation Certificate

Pre-requisites

Should have an ITIL Foundation Certificate.
Around IT knowledge

What you need to bring

Nothing

Key Takeaways

ITIL Service Operation Certification

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