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ITIL Foundation Training & Certification

BTM Layout 1st Stage, Bangalore

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About the Course


ITILĀ® stands for IT Infrastructure Library and was initially developed by the Office of Government Commerce (OGC) as a framework for IT Service Management. The processes have now been adopted by many organisations worldwide and are recognised as the global standard for IT service management.

Topics Covered

Introduction to ITIL
ITIL Foundation
Service Strategy
Service Design
Service operation
Service Transition
continual service improvement

Who should attend

IT Managers,
IT Quality Managers,
IT staff ( Server, Network, Applications, Desktop, Asset),
IT Consultants,
Service Providers and Process owners.
Application, Project and Business Managers directly involved in IT.
Any member of an IT organization in delivery of IT services.

Pre-requisites

None, besides some experience in an IT organization.

What you need to bring

Desire to learn & utilize the best of trainer expertise

Key Takeaways

Understand the terminologies of IT Service Management.
Understand the main processes of ITIL
Understand the Service Management Process.
Course Completion Certificate from Future Frameworks.
ITIL Foundation Certification.
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About the Trainer

Franklin

ex-IIM, ITIL-Subject Matter Expert, Implemented ITIL in MNC


After completion of his engineering he was recruited in a MNC
Due to his hard work and passion of knowledge with in the span of 3 years he become IT Manager.
Recognizing his ability, company sponsored him for IIM
After completion of of IIM, he worked in several foreign countries as Subject Matter Expert.
He has worked as a Consultant in several MNC
He is has implemented ITIL in several companies.
He has more than 20+ years of experience.
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Course Id: 26116