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ITIL foundation 100% pass-Bangalore-SkillMetrix

Ejipura, Bangalore


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About the Course

SkillMetrix:ITIL Foundation 100% pass at bangalore-itil training in bangalore-bangalore,ITIL training bangalore,itil foundation certification bangalore,itil foundation certification bangalore,itil foundation certification & training at bangalore,itil foundation certification fee cost at bangalore,itil course at bangalore,itil foundation classes in bangalore,itil foundation,ITIL® Foundation enables you to lay the basis for a complete program of ITIL® exams and obtaining various certificates in IT Service Management. This will show that you take your work according to ITIL® seriously. It will improve your qualifications for working with other ITIL® - certified personnel. The ITIL® Foundation Certificate is a course in which delegates will gain a comprehensive grounding in the aspects of ITIL® service management. Delegates will prepare for and sit the one hour, multiple - choice ITIL® Foundation certificate in service management exam.

Topics Covered

Course Outline

• Service Management as a practice
• The Service Lifecycle
• Key concepts
• Key Principles and Models
• Service Strategy
• Service Design
• Continual Service Improvement
• Processes
• Service Strategy
• Service Design

Who should attend

Target Group:

Individuals who require a basic understanding of the refreshed ITIL® framework and how it may be used to enhance the quality of IT service management within an organization.
• IT professionals that are working within an organization that has adopted and adapted ITIL®, who need to be informed about and thereafter contribute to, an ongoing service improvement programme.
• This may include but is not limited to, IT professionals, business managers and business process owners



There are no formal criteria or prerequisite for candidates wishing to attend an accredited ITIL® Foundation course

What you need to bring


Key Takeaways

Learning Objectives

• Service management as a practice (comprehension)
• The ITIL® service lifecycle (comprehension)
• Generic concepts and definitions (awareness)
• Key principles and models comprehension)
• Selected processes (awareness)
• Selected functions (awareness)
• Selected roles (awareness)
• Technology and architecture (awareness)
• Competence and training (awareness)
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About the Trainer

Abhijit Rao

Bachelor of Engineering (Production), University of Pune,Certified ITIL V3 Expert,Certified ITIL V2 Manager,? CobiT Foundation Certified

Mr. Rao is an Information Technology Service Management (ITSM)
professional and consultant with over 10 years of experience in the
IT industry, and has focused on architectural IT Service
Management in the past 6 years.
The unique strength of the Approach and Delivery of Mr. Rao is
drawn from his foundation stints of managing the crucial and nosecond-
chance environments in the Financial Institutions Networks
as well as the Newspaper Production Industry. With this merit he
has successfully advised & delivered IT Service Management related projects in the
areas of Strategy, Design, Transition, Operation and Improvement to bring about
immense benefit to the way an Organization delivers an IT Service.
He has assisted clients with their Business Continuity and Disaster Recovery Planning
from performing current state assessments and gap analysis to developing strategies
and solutions as well as implementation. He has co- developed a web-based security
awareness program, and participated in delivering it.
Development of Self-Sustainable ITSM practices for several companies and has acted
as Project Manager for numerous engagements, with staffing, scheduling, deliverables
and budget responsibilities are his expertise. He has assisted clients with policies and
procedures, development analysis & review using ITILv3 and SAS70 (now updated as
�Statement on Standards for Attestation Engagements (SSAE) No. 16� ) guidelines.
Has Delivered ITIL Foundation and Intermediate Module trainings for National and
Multinational clients across various geographies
He also has provided clients with Gap Analysis & Assessments, Road maps leading to
ISO 20000 certification, and a variety of Pilot ITSM solutions. Mr. Rao has worked
with internal and external auditors to address findings and assure compliance. He has
assisted clients to comply with ISO 20000 and SAS70 regulations.

Ensuring Customer delight.
ITSM Best Practices implementation.
Compliance Reviews and Audits of the Design and Implementation of Information
Technology Organization Structure
Policy Development.
Implementing Proactive IT Service Design and Delivery.
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Course Id: 23117