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ITIL - Continual Service Improvement (CSI)

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BTM Layout 1st Stage, Bangalore

Course ID: 26133

BTM Layout 1st Stage, Bangalore

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Franklin

ex-IIM, ITIL-Subject Matter Expert, Implemented ITIL in MNC

About Franklin

After completion of his engineering he was recruited in a MNC
Due to his hard work and passion of knowledge with in the span of 3 years he become IT Manager.
Recognizing his ability, company sponsored him for IIM
After completion of of IIM, he worked in several foreign countries as Subject Matter Expert.
He has worked as a Consultant in several MNC
He is has implemented ITIL in several companies.
He has more than 20+ years of experience.
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About the Course

You learn to plan, implement and optimize CSI processes.

The ITIL Lifecycle in Continual Service Improvement Certificate is one of five courses that fit into the lifecycle stream of the ITIL certification.
This certification enables the certificate holder, to begin the practical application of the concepts, covered by this course, in support of the Service Management lifecycle.

Topics Covered

Introduction to Continual Service Improvement
Continual Service Improvement Principles and Process
Continual Service Improvement Methods and Techniques
Organisation for Continual Service Improvement
Technology for Continual Service Improvement
Implementation Considerations
Critical success factions and risk involved in Continual Service Improvement.

Who should attend

Individuals who require a detailed understanding of the ITIL Continual Service Improvement phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.
IT professionals working within or about to enter a Continual Service Improvement environment and requiring a detailed understanding of the processes, functions and activities involved.
Individuals seeking the ITIL Expert in IT Service Management for which this qualification is one of the prerequisite modules.
Individuals seeking progress towards the ITIL Master if IT Service Management for which the ITIL Expert is a prerequisite.

Pre-requisites

Should have an ITIL Foundation Certificate.
Around IITIL v3 or 2011 Foundation
ITIL v2 Foundation and v2/v3 Foundation Bridge.

What you need to bring

Nothing

Key Takeaways

ITIL Continual Service Improvement Certification

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