BTM Layout 1st Stage, Bangalore
Individuals who require a detailed understanding of the ITIL Continual Service Improvement phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.
IT professionals working within or about to enter a Continual Service Improvement environment and requiring a detailed understanding of the processes, functions and activities involved.
Individuals seeking the ITIL Expert in IT Service Management for which this qualification is one of the prerequisite modules.
Individuals seeking progress towards the ITIL Master if IT Service Management for which the ITIL Expert is a prerequisite.
Should have an ITIL Foundation Certificate.
Around IITIL v3 or 2011 Foundation
ITIL v2 Foundation and v2/v3 Foundation Bridge.
ITIL Continual Service Improvement Certification
Not decided yet
ex-IIM, ITIL-Subject Matter Expert, Implemented ITIL in MNC
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