You learn to plan, implement and optimize CSI processes. The ITIL Lifecycle in Continual Service Improvement Certificate is one of five courses that fit into the lifecycle stream of the ITIL certification. This certification enables the certificate holder, to begin the practical application of the concepts, covered by this course, in support of the Service Management lifecycle.

Topics Covered

Introduction to Continual Service Improvement Continual Service Improvement Principles and Process Continual Service Improvement Methods and Techniques Organisation for Continual Service Improvement Technology for Continual Service Improvement Implementation Considerations Critical success factions and risk involved in Continual Service Improvement.

Who should attend

Individuals who require a detailed understanding of the ITIL Continual Service Improvement phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation. IT professionals working within or about to enter a Continual Service Improvement environment and requiring a detailed understanding of the processes, functions and activities involved. Individuals seeking the ITIL Expert in IT Service Management for which this qualification is one of the prerequisite modules. Individuals seeking progress towards the ITIL Master if IT Service Management for which the ITIL Expert is a prerequisite.

Pre-requisites

Should have an ITIL Foundation Certificate. Around IITIL v3 or 2011 Foundation ITIL v2 Foundation and v2/v3 Foundation Bridge.

What you need to bring

Nothing

Key Takeaways

ITIL Continual Service Improvement Certification