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ITIL Certification Training with 100% Passing Warranty at India,Bangalore-SkillMetrix

ITIL Certification Training with 100% Passing Warranty at India,Bangalore-SkillMetrix

Ejipura, Bangalore

15,500

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About the Course


ITIL SkillMetrix THE ITIL FOUNDATION CERTIFICATE IN IT SERVICE MANAGEMENT. The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management.
The ITIL Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL practices for service management without further guidance.!

Topics Covered

ITIL Foundation - Course Content
Course Introduction
Student and Instructor Introduction
Course Learning Objectives
Course Agenda
Service Management as a practice
Best Practices in Public Domain
ITIL as a Good Practice
Concept of Service
Concept of Service Management
Processes & Functions
Roles and Responsibilities
The RACI Model
The Service Lifecycle
Basic Concept of Service Strategy
Basic Concept of Services Design
Basic Concept of Services Transition
Basic Concept of Services Operation
Basic Concept of Continual Service Improvement
Exercise & Module Summary
Service Strategy
Basic Concept of Service Strategy
Principles and Modules of Service Strategy
Processes of Service Strategy
Exercise & Module Summary
Service Design
Basic Concept of Service Design
Principle and Modules of Service Design
Processes of Service Design
Service Level Management
Service Catalogue Management
Availability Management
Information Security Management
Supplier Management
Capacity Management
IT Service Continuity Management
Design Co-ordination
Service Design Package
Exercise & Module Summary
Service Transition
Basic Concept of Service Transition
Processes of Service Transition
Change Management
Release and Deployment Management
Knowledge Management
Service Asset and Configuration Management
Transition Planning and Support
Exercise & Module Summary
Service Operation
Basic Concept of Service Operation
Service Operation Process
Incident Management
Problem Management
Event Management
Request Management
Access Management
Services Operation Functions
The Service Desk Role
The Technical Management Role
The Application Management Role
The IT Operation Management Role
Exercise & Module Summary
Continual Service Improvement
Basic Concept of CSI
Principles and Models of CSI
CSI Processes
Exercise & Module Summary
Technology and Architecture
Service Automation
Competence and Skills for Service Management
Competence and Skills Framework
ITIL Qualification Scheme
Module Summary

Who should attend

Target Group
The target group of the ITIL Foundation certificate in IT Service Management is drawn from:
• Individuals who require a basic understanding of the ITIL framework and how it may be used to
enhance the quality of IT service management within an organization.
• IT professionals that are working within an organization that has adopted and adapted ITIL who
need to be informed about and thereafter contribute to an ongoing service improvement
programme.
This may include but is not limited to, IT professionals, business managers and business process
owners.!

Pre-requisites

There are no formal criteria or pre-requisites for candidates wishing to attend an accredited ITIL® Foundation course, though some familiarity with IT terminology and an appreciation of their own business environment is strongly recommended.

What you need to bring

During the training we will provide you
Student Handbook (Slide and note) &
Key concept guide (Prepared as per exam focusing on exam as per syllabus)"

Key Takeaways

Learning Objectives
Candidates can expect to gain knowledge and understanding in the following upon successful
completion of the education and examination components related to this certification.
• Service management as a practice (comprehension)
• The ITIL service lifecycle (comprehension)
• Generic concepts and definitions (awareness)
• Key principles and models (comprehension)
• Selected processes (awareness)
• Selected functions (awareness)
• Selected roles (awareness)
• Technology and architecture (awareness)
• Competence and training (awareness)
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About the Trainer

Chandresh Adhiya

IQM & Service Management Strategists Certified ITIL Expert, PMP, ISO 20000 & CobiT Certified,Practitioner for Six Sigma, ISMS & SCRUM


Experience Highlights:

Chandresh had been delivering various assignments based on various frameworks, best practices and standards like ITIL, CobiT, Six Sigma, PMBoK, ISO 27001, and SCRUM etc
• Professional Training and Development for ITIL v2/v3 and Assistance in Examination Preparation for Certification.
• Strategic Assessment, Improvement, and Design/Development of IT Operations Management and IT Service Management Programs/Frameworks.
• Enterprise Information Technology Service Management and Operations Framework Design, Development, and Improvement.
• Compliance Reviews and Audits of the Design and Implementation of Information Technology Organization Structure and Information Technology Processes, Policies, and Procedures.

Illustrative Experiences:

• Worked as an ITSM Strategist to design ITSM framework components based on ITIL v2/v3 and ISO 20000 for leading clients across Asia and in the Middle East region.
• Has many successful IQM based outcomes improvement projects to his credit
• Was involved in implementing ITSM Frameworks using various tools including OTRS, NagiOS, Remedy on different scales.
• Served in multiple IT management and operation roles starting from first level support, technical supervisor, IT project manager, to head of IT operations
• Has delivered ITIL Foundation, Practitioner, and Manager Certification trainings for national and multinational clients across various geographies, including the Middle East region, and prepared a total of more than 4000 attendees for ITIL certification exams.
Background:

• Spent over ten years in IT Service operations at various level starting from first level support to the technical supervisor managing entire team
• Spent one year heading of IT Operations for the organization along with implementing open source ticketing system OTRS. This ticketing system is now not only being utilized by IT department but all the support functions including Admin, HR and Accounts.
• After understanding various operational pressure and bottlenecks the need for service improvement lead to working on ITIL framework for over four years
• Besides having worked on ITIL Framework as trainer, consultant and implementer, have worked on various other practices like CobiT & Project Management
• Have done various assignments on ITIL / ISO 20000 & CobiT consulting and implementations along with various open source tools like OTRS & NagiOS. Have also got in-depth understating of Remedy tool
• Has led many process design & improvement initiatives by ensuring ROI objectives of organizations are met in the multi-vendor multiple geography environments
• Areas of Expertise/Specialization:
• Professional Training and Development for ITIL v2/v3 and Assistance in Examination Preparation for Certification.
• Strategic Assessment, Improvement, and Design/Development of IT Operations Management and IT Service Management
• Programs/Frameworks.
• Enterprise Information Technology Service Management and Operations Framework Design, Development, and
• Improvement.
• Compliance Reviews and Audits of the Design and Implementation of Information Technology Organization Structure and
• Information Technology Processes, Policies, and Procedures.
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Course Id: 9538