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Devi Manoj Allanki

J P Nagar, Bangalore, India - 560078

Devi Manoj Allanki ITIL Implementation trainer in Bangalore

Devi Manoj Allanki

ITIL Expert

J P Nagar, Bangalore, India - 560078.

4.0

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Overview

Process Specialist at IBM Pvt. Ltd, with prime focus on IT Service Management and strong understanding of ITIL processes and its deployment across the organizations. Has designed Service Model Framework in line with business requirements and implemented the service management solutions covering people, processes and tools.
ITIL Processes Streamlining which includes Process Scoping, Process Designing, Execution, Process Documents preparation, Conducting Process Trainings for the onsite team.
Assessing and adapting outlined ITIL processes in the day to day support and maintenance of the individual operations for EUS accounts.
? Mapping all the respective support processes with the Service Ticketing Tool and SLA Configuration with the clock start stop statuses in the tool.
Preparation of Service Catalogue and Service Management Plan for the account. Implementing potential service improvements like Analysis/Process improvement, Service desk speech templates, Knowledge Error Database.
Preparation of Standard Operating Procedure documents for the account.
• Preparation of SLA Metrics w.r.t KPI’s and Standardize reports, templates & frequency.
Defining Severity levels, Ticket closure process, Change Request Estimation guidelines and reviewing classification of Incidents, Service Requests, Problem Tickets and Change Requests.
Transition Management which includes preparation of Transition Plans, Transition Reports, and Transition Checklists, conduct Transition Trainings and develop Project to Support Transition methodology for all the ongoing and upcoming small transitions in this project.
End to end responsibility of transition activity till the sign- off

Languages Spoken

Telugu

Hindi

English

Education

JNTU Kakinada 2011

Bachelor of Technology (B.Tech.)

ICFAI Business School 2013

Master of Business Administration (M.B.A.)

Address

J P Nagar, Bangalore, India - 560078

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ITIL Implementation Training

Class Location

Online (video chat via skype, google hangout etc)

Student's Home

Tutor's Home

Years of Experience in ITIL Implementation Training

3

Reviews

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FAQs

1. Which classes do you teach?

I teach ITIL Foundations, ITIL Implementation, ITIL V3 Certification, ITIL V3 Foundation and ITIL V3 Intermediate Classes.

2. Do you provide a demo class?

Yes, I provide a free demo class.

3. How many years of experience do you have?

I have been teaching for 3 years.

ITIL Implementation Training 4.0

Class Location

Online (video chat via skype, google hangout etc)

Student's Home

Tutor's Home

Years of Experience in ITIL Implementation Training

3

ITIL Foundations Training 4.0

Class Location

Online (video chat via skype, google hangout etc)

Student's Home

Tutor's Home

Years of Experience in ITIL Foundations Training

3

ITIL V3 Intermediate Training 4.0

Class Location

Online (video chat via skype, google hangout etc)

Student's Home

Tutor's Home

Years of Experience in ITIL V3 Intermediate Training

3

ITIL V3 Foundation Training 4.0

Class Location

Online (video chat via skype, google hangout etc)

Student's Home

Tutor's Home

Years of Experience in ITIL V3 Foundation Training

3

ITIL V3 Certification Training 4.0

Class Location

Online (video chat via skype, google hangout etc)

Student's Home

Tutor's Home

Years of Experience in ITIL V3 Certification Training

3

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Devi Manoj Allanki describes himself as ITIL Expert. He conducts classes in ITIL Foundations, ITIL Implementation and ITIL V3 Certification. Devi is located in J P Nagar, Bangalore. Devi takes at students Home, Regular Classes- at his Home and Online Classes- via online medium. He has 3 years of teaching experience . Devi has completed Bachelor of Technology (B.Tech.) from JNTU Kakinada in 2011 and Master of Business Administration (M.B.A.) from ICFAI Business School in 2013. He is well versed in Telugu, Hindi and English.

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