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Corporate & Call Center Training


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About the Course


All aspects of call center training are very important to any call center, whether it be sales or customer service. The duties and values may be different for each call center, so let’s talk about call center customer service training,here is more to call center customer service training than just providing a positive experience for trainees: product knowledge and procedure guidelines. When a trainer doesn't take the time to make sure they are effectively communicating these things, an agent certainly will not bring the right attitude or knowledge to the job function they were hired to perform.

Topics Covered

Topics that will be covered:

Intonation Pattern
Tone(Matching the message)
Facial expression/Body language
Accent(neutral accent)
overview of voice and accent
Building presentation Skills

Who should attend

Job seekers


This can be a 1-2-1 session as well as group session depending on individuals.
We will customize the module as per the requirement of the candidate.
We can add or remove the content as well.

What you need to bring


Key Takeaways

Certificate of completion.
Lots of confidence & positive attitude towards work.
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Questions and Comments

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Azatullah Dawoodzai 06/01/2014

Hello Dear Sir,
Please give me the complete details of that training course, or any other Call Center and Customer Support related training classes.

Duration? Address? Fee?

Please provide me a contact number, So that I can contact by phone.


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Date and Time

Not decided yet.

cash back100% Money Back Guarentee

About the Trainer


Makeup & Styling consultant

Specialized in this session for more than 8 yrs.
Seats Left-

Students Interested 0

Course Id: 5362