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Corporate & Call Center Training

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Bangalore

Course ID: 5362

Bangalore

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Date and Time

Not decided yet.

Jal

Makeup & Styling consultant

About Jal

Specialized in this session for more than 8 yrs.
No reviews currently Be the First to Review

About the Course

Importance:

All aspects of call center training are very important to any call center, whether it be sales or customer service. The duties and values may be different for each call center, so let’s talk about call center customer service training,here is more to call center customer service training than just providing a positive experience for trainees: product knowledge and procedure guidelines. When a trainer doesn't take the time to make sure they are effectively communicating these things, an agent certainly will not bring the right attitude or knowledge to the job function they were hired to perform.

Topics Covered

Topics that will be covered:

Intonation Pattern
Pitch(Low/High)
Pace
Tone(Matching the message)
volume
Facial expression/Body language
Accent(neutral accent)
overview of voice and accent
Building presentation Skills

Who should attend

students
Job seekers
freshers
Experienced

Pre-requisites

This can be a 1-2-1 session as well as group session depending on individuals.
We will customize the module as per the requirement of the candidate.
We can add or remove the content as well.

What you need to bring

Oneself

Key Takeaways

Certificate of completion.
Lots of confidence & positive attitude towards work.

Reviews

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Discussions

Students Interested 0 (Seats Left 0)

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