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Business Communications - Emails & Getting them right!

Business Communications - Emails & Getting them right!

St Marks Road, Bangalore


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1 Interested

About the Course

A recent Radicati Group survey shows in 2013 there are over 2.4 billion email users worldwide, growing to over 2.7 billion by year-end 2017, including both business and consumer users.

This highlights the point that emails are a huge and vital part of business communications.......but;

How effective are YOUR communications?

Do people respond to your emails in the way you expect them to? Or do they seem to ignore your communications, or miss important information?

Do they even open your emails?

Are you making the best possible impression with your business communications?

Knowing how to write effectively is a vital skill in the business world today, and one that unfortunately many do not possess, especially in Asia.

When composing a business communications, there are some simple rules that can be followed to ensure you make a positive impression, and get the results you want through a systematic approach.

In my former career I was communicating with senior members of Fortune 500 companies on a daily basis, and on any given day I had anything up to 200-300 emails and reports of all kind to address.

What most people do not realise is that knowing how to communicate in written form effectively can hugely contribute to your career - positively OR negatively, for example:

- How your manager and clients perceive you based on your written communication style and content
- If/how you clarify work related matters effectively by email
- If you formally keep record of important conversations and outcomes
- If you are effectively requesting important outputs internal to the organisation or externally
- How you are giving feedback/updates to colleagues, subordinates, managers and clients

In this one day course you will discover;

# Tools and techniques to conquer the art of writing effectively
# Good and bad examples of emails
# Examples of ACTUAL communications that I personally wrote in my former career
# Email templates for different situations and scenarios
#A Step by step method to systematically approach and construct effective communications
#A Unique formula for constructing emails for any given situation

During this course you will learn all of the above, whilst at the same apply these tools by creating your own emails which I will personally review during the class and provide feedback & corrections for.
This is a HANDS ON training course.

You will get to takeaway all the learnings of the day, and in addition we will be giving away a BONUS SAMPLE EMAIL PACK which contains examples of good solid, effective emails for different situations that you can use immediately in your own working lives.

Topics Covered

# Email etiquette (V important)

# Subject Lines and their importance (How do I get people to take notice of my mails?)

# Structure and break down of an email (where do I start?)

#Paragraph formation/ number of paragraphs (how many should there be?)

#Step by step unique email writing formula (How do I get my point across?)

#Constructing EOMs (end of message - how should I sign off?)

# Email styles and how to adjust for different recipient types (What language should I use?)

#Formal v Informal emails (Which do I use and when?)

Who should attend

Any one who uses email as a form of communication, be it professionally or otherwise.
Executives | Competitive Job Seekers | Department Heads | Team Leaders | Senior Managers | Project Managers | Trainers/ Teachers | Students | Marketing and Sales Consultants | HR Executives and Managers | Entrepreneurs/ Business Men and Women


A good grasp of the English language

What you need to bring

Pen and paper to take notes and to do exercises.
Laptop, if you can bring one along."""""

Key Takeaways

The ability to confidently formalize, structure and create effective and professional emails that get you results in the workplace, in your business or otherwise.
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Showing 1 to 10 of 14

Shinil 06/09/2014

Is this one day class?
Can I attend on October 10,

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Jaison 15/06/2014

Can I attend this course online?.

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Rajasri 21/05/2014

Hi Gouri
kindly share your contact number to give the more information

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Shivani 20/05/2014

Yes Arun, a certificate of attendance is issued.

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Gauri 19/05/2014


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Arun 18/05/2014

After completion of the training, do you provide any certificate ??

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Shivani 14/04/2014

Upcoming free online training - The 7 Habits of Highly Successful Professionals

Find out:
• What successful professionals do differently, and
• How they're able to get ahead in their careers more quickly

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Jaison 06/04/2014

Please let me know if you have any online courses.

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Shivani 02/04/2014

Pradeep, we have some fantastic online training courses coming up. Please send me an email, so that we can start sending you information about the courses, exclusive offers etc.



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pradeep 22/03/2014

Is any online training facility available?

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About the Trainer

Shivani Bhagi picture

Shivani Bhagi

Professional Coach and Trainer

Born & raised in the UK, I am a certified soft skills trainer and coach (Infosys Campus Connect Certified) who has been delivering workshops in the UK (London), Goa and Bangalore.

I have been delivering the Campus Connect Soft Skills program across colleges in India as well as Corporate training up to senior employee and manager level in well known global companies.
I have been trained with the international Coach Academy and have a total of 17 years experience in business consulting, training and coaching.
My corporate experience spans over a decade where I was a Management Consultant and Senior Project Manager at Capgemini., Accenture & CSC.
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Course Id: 14503