Ashwini G.

Technically Sophisticated Professional with 6 years of IT experience in areas of Software Development, in a highly competitive and challenging environment that stimulated and encouraged constant learning on the job. The range of responsibilities held, have demanded me to draw upon my interpersonal skills, objective thinking and ingenious approach and co-ordinate with various functions to accomplish the goals.

â?¢ 6+ years of experience in ServiceNow platform as both Developer and Administrator
â?¢ Around 4 years of hands on experience in the IT industry involved in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite (Service - Now).
â?¢ Gathering requirements and converting BRDâ??s into technical requirements. Created design patterns & implementation plans for ServiceNow enhancements.
â?¢ Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog in Service Now.
â?¢ ServiceNow application development; including creation and configuration of Service Catalogs, Email Notifications, Data imports and exports and Reports.
â?¢ Creation of custom reports and designing the dash board.
â?¢ Design and implement SLA - Service Level Agreement and the required work flow with Email notifications.
â?¢ Integration Analyst responsible for Systems Engineering, Designing, Developing, Testing, and implementing specifications provided by the client
â?¢ Functional knowledge and implementation experience of IT Service Management ITSM frameworks and demonstrated project management skills and experience working directly with customers and clients