Importance of communication skills is not only limited to management field or organizations. In almost every aspect of our life or in a relationship, effective communication is needed. Given the importance of communication skills in both the personal and the corporate world, any individual who want to make progress with their life should develop this important skill.

Topics Covered

Critical Elements of Effective Communication : Role of face to face communication Handling Conversation. Essential listening and questioning techniques Positive communication Communicate with impact 5 guiding principles of communication The key concepts in communication Maximize your verbal and visual communication skills Speak fluently and confidently even under stress Understanding the difference between assertive & aggressive communication Social Etiquette : Telephone / Cell Phone Etiquette Factors Enhancing Telephonic Etiquette Do's and Don'ts of Telephonic Etiquette Factors enhancing email etiquette Do’s and Don’ts of email etiquette Drafting of E-Mail Understanding of Email policies(as per company standards ) E-mail features and security Learn to write for the reader, starting with effective subject lines Understand 'netiquette' Master the inbox using some core principles and email functions

Who should attend

Students Homemakers Entrepreneurs Individuals from age 17 to 50

Pre-requisites

This will be group session Methodology of the training,combination of : Case Studies, Role Plays, Games,Activities and Audio and Video Clips along with PowerPoint Presentations in order to make the process of learning at least 70% experiential. Timings : 10:00 AM to 4:00 PM.

What you need to bring

FAQ'S relevant to the topic.

Key Takeaways

Certificate of completion. Lots of confidence & positive attitude.