ITIL Foundation

Consultants Factoryâ??s Online Training Program helps professionals to enhance their skills. With our highly experienced trainers, who comes from consulting background, we provide training with quiz, assignments, Case Study that provides real time industry experience.

The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management. 

Course Duration â?? 2 days (Evening Sessions from 7PM to 10 PM)

Objective:

• Understand the ITIL® 2011 qualification scheme
• Explain the best practices of Service Management
• Describe Service Lifecycle
• Identify key principles and models of ITIL® 2011
• Define generic concepts in ITIL® 2011
• Discuss the processes, roles and functions in ITIL® 2011
• Summarize the use of technology with ITIL® 2011

Syllabus:

• Service management as a practice
• The ITIL service lifecycle
• Generic concepts and definitions
• Key principles and models
• Processes
• Functions
• Roles
• Technology and architecture

Course kit:

1. Training Delivered by Accredited Trainer
2. Online Instructor Led Training
3. Access to recorded session
4. 6 Months of access of to our self-paced online training content
5. Practice tests with solutions
6. Post program support
7. Certification exam