Course Overview The Foundation Level is the entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices. Schedule : 12 – 13 October 2013 09 – 10 November 2013 15 – 16 December 2013 Commercial : 9,000 + 12.36% Service Tax = 10,113 (Per Candidate) *Cost is inclusive of Training, Certification & 100% passing warranty *Exam on last day of the training About Us We are globally recognized leading training providers for various professional certification courses. We have trained 10,000+professionals across countries including employees from the world's leading Fortune 300 companies

Topics Covered

Learning Outcomes - Service Management as a practice (Comprehension) - Service Lifecycle (Comprehension) - Key Principles and Models (Comprehension) - Generic Concepts (Awareness) - Selected Processes (Awareness) - Selected Roles (Awareness) - Selected Functions (Awareness) - Technology and Architecture (Awareness) - ITIL Certification scheme (Awareness)

Who should attend

- Any one looking to become ITIL Expert - Anyone want to know ITIL - Any IT professionals especially from IT operations.

Pre-requisites

None

What you need to bring

Laptop on last day of training

Key Takeaways

- ITIL Foundation Certificate - ITIL Knowledge