About the Course
With growing professionalism, written communication has become a vital part of our corporate life. Growing connectivity through technology has made written communication a key mode of transferring thought, ideas, suggestion, instructions, etc. Professionals get a lot of work done through emails as reaching out to everybody in person is practically impossible.
From applying for a job to sending an email to the client, each word written can make or break our impression in less than a minute. Hence, it is very important that what we think gets translated in the appropriate form and is understood by the other concerned person.
Imagine a situation that you have a client presentation today and your colleague is on leave for some unavoidable reasons. However, he has sent you a lengthy email with all the details he thinks you may need. But the challenge is that the email is written in a way that you cannot find what you need. As a result you end up hampering your impression along with that of your organization.
Confusing between words like shall and will may not be that dreadful, but imagine how much difference it makes when we confuse between except and expect or accept? One cannot take back the written words as he may while oral communication, which makes it further difficult to understand. Also the missing components of tone and body language add to the complexity of communicating the message effectively to the other person.
Hence, using the write word in the right place with the appropriate punctuations will help in communicating flawlessly.
Apart from this, a major challenge that we Indians face during corporate communication, is the influence of mother tongue on our thought process. Though it is extremely challenging to eliminate the mother tongue influence, there are numerous pointers to reduce its impact.
Topics CoveredProgram Outline:
• Understanding the difference between formal and informal communication
• Confusing Words and Common Errors
• Punctuations and their meanings
• Email Etiquette
Who should attendAll professionals
Pre-requisitesBasic knowledge of English Language
What you need to bringNotepad and Pen
Key TakeawaysError free communication style that creates a positive impression