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ITIL 2011 Foundation Certification Classroom Training in Pune

Hinjewadi, Pune


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About the Course

Course Overview :

ITIL is written with a broader context and scope of thinking for best practices. The framework
core guidance has five books. The input for the books, reviews and changes comes from a
collective global community of IT Service Management professionals and stakeholders during a
three - year period. This approach is termed the ‘lifecycle’ approach, much the same as an IT
service in reality. There is also greater guidance provided on how to demonstrate value to the
business, putting together return on investment (ROI) statements and case studies.
The purpose of the ITIL® Foundation certificate in IT Service Management is to obtain
knowledge of the ITIL® terminology, structure and basic concepts and to comprehend the core
principles of ITIL® practices for Service Management.

Topics Covered

Service Management as a practice:
? Concept of Good Practice.
? Concept of a Service
? Concept of Service Management
? Functions, Roles and Processes
? Process model
? Characteristics of processes
The Service Lifecycle:-
? Service Strategy
? Service Design
? Service Transition
? Service Operation
? Continual Service Improvement

Who should attend

Target Group ;

The target group of the ITIL® Foundation certificate in IT Service Management is:
Individuals who require a basic understanding of the ITIL® framework and how it may be used
to enhance the quality of IT service management within an organization.
IT professionals that are working within an organization that has adopted and adapted ITIL®
who need to be informed about and thereafter contribute to an ongoing service improvement
This may include but is not limited to, IT professionals, business managers and business process


There are no formal criteria or pre-requisites for candidates wishing to attend an accredited
ITIL® Foundation course, though some familiarity with IT terminology and an appreciation of
their own business environment is strongly recommended.

What you need to bring

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Key Takeaways

*Service Management as a practice Comprehension
* Service Lifecycle Comprehension
* Key Principles and Models Comprehension
* Key Concepts Awareness
* Selected Processes Awareness
* Selected Roles Awareness
* Selected Functions Awareness
* Technology and Architecture Awareness
* ITIL Qualification scheme Awareness
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About the Trainer

Shailesh wanjara picture

Shailesh wanjara

ITIL Expert

Professional Experience
Shailesh Wanjara is a Senior Consultant in the IT Service Management (ITSM)
practice of QLogy Management Services Pvt. Ltd. Shailesh is a hard-working
professional who values his productivity in an organization right from day zero. He
is working towards a successful and rewarding career in consulting organizations to
help them realize the true potential of their investments in IT. He has 9+ years of
experience in IT domain in ITSM, Server Support, Desktop Support, Networking,
Managed Services and IT Infrastructure Services in designing and customizing the
solutions through consulting and training practice. He brings in the experience from
an IT service provider’s & System Integrator’s point of view.
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Course Id: 13252