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BPO Culture, Voice and Accent Training

N I B M, Pune

3,000

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About the Course


This course prepares a student by helping him/her develop the skills required by the BPO industry. The course not only acquaints the learner with American and British Idioms, but also makes him/her aware of the common English errors. It also guides the learner to handle customer complaints and thereby build a strong customer relationship.

Topics Covered

Basics of the industry
Work culture in BPO's
Responsibility and hierarchy of a BPO agent
Basic English speaking skills
Basics of Customer Service
Call Handling Strategies
Important terms used in the industry
Effective Listening Skills
Telephone Etiquette
Handling different types of customers
Managing & Building Customer Relationships

Who should attend

Students and job seekers who wish to join and make a career in a domestic/international BPO,

Pre-requisites

Passion to be part of an international or domestic BPO.

What you need to bring

Pen and notebok

Key Takeaways

It provides the best professional training and guidance to a student to improve his language, thereby enabling him to speak English like a native speaker.
The course instills confidence in the learner with the fundamentals of Customer Relationship Management in a Call Centre environment.
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About the Trainer

Salma Shaikh

Hotel Management, Certified Corporate and English Communications Trainer


I am a certified English Communications and Corporate Trainer and Director at The Communications Hub. I coach candidates in Business Communication, English language enhancement-written and spoken, as well as in Soft Skills (email/telephone /dining etiquette, Stress Management, Public Speaking, Group Discussion, Interview and Resume Building). I also conduct BPO Culture and Voice and Accent Training. I have trained Corporate professionals from Ericsson India, Soft-bridge Solutions, Mphasis, Accenture and Infosys in these domains. I have also worked as an Incharge Training Coordinator at the Centre for Spoken English Skills Development to teach Spoken English in nearly 25 vernacular medium schools in Pune
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Course Id: 27638