"BPO Culture, Voice and Accent Training" is no longer available

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N I B M, Pune

Course ID: 27638

N I B M, Pune

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Date and Time

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Salma Shaikh

Hotel Management, Certified Corporate and English Communications Trainer

About Salma Shaikh

I am a certified English Communications and Corporate Trainer and Director at The Communications Hub. I coach candidates in Business Communication, English language enhancement-written and spoken, as well as in Soft Skills (email/telephone /dining etiquette, Stress Management, Public Speaking, Group Discussion, Interview and Resume Building). I also conduct BPO Culture and Voice and Accent Training. I have trained Corporate professionals from Ericsson India, Soft-bridge Solutions, Mphasis, Accenture and Infosys in these domains. I have also worked as an Incharge Training Coordinator at the Centre for Spoken English Skills Development to teach Spoken English in nearly 25 vernacular medium schools in Pune
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About the Course

This course prepares a student by helping him/her develop the skills required by the BPO industry. The course not only acquaints the learner with American and British Idioms, but also makes him/her aware of the common English errors. It also guides the learner to handle customer complaints and thereby build a strong customer relationship.

Topics Covered

Basics of the industry
Work culture in BPO's
Responsibility and hierarchy of a BPO agent
Basic English speaking skills
Basics of Customer Service
Call Handling Strategies
Important terms used in the industry
Effective Listening Skills
Telephone Etiquette
Handling different types of customers
Managing & Building Customer Relationships

Who should attend

Students and job seekers who wish to join and make a career in a domestic/international BPO,


Passion to be part of an international or domestic BPO.

What you need to bring

Pen and notebok

Key Takeaways

It provides the best professional training and guidance to a student to improve his language, thereby enabling him to speak English like a native speaker.
The course instills confidence in the learner with the fundamentals of Customer Relationship Management in a Call Centre environment.


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