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IdentityCompany Atos India Pvt. Ltd. Pune.
Duration 06/11/2012 to Till Date.
Description Trainee.
Application HPOV, NGBSS, HP-BSM Monitoring, SDM 12 (Ticketing Tool), EDPP Task etc.
Remarks Telco bridge Eplus mobile networking services from Germany.
Responsibilities 1) Working on Linux commands, server interaction.
2) Providing TAT reports, Monthly, weekly status reports to the client.
3) Hands on with SDM Service Desk Manager Atos tool, EDPP, Paladin doc WI etc.
4) Ticket Management.
5) Provide additional information to client whenever require.
6) SLA & Workload managing across different applications and Ensuring applicable contracted service levels are met. etc.
7) Good knowledge of Incident, Problem, Change, Release, Configuration Management.
8) ITIL Service desk Management.
Company Infosys BPO Pvt. Ltd. Pune.
Duration 18/07/2011 to 5/11/2012.
Designation Process Executive / Application Support Analyst for Level 1 support (for Business).
Process Name Aetna Health Care Hartford, USA (Insurance Company).
Application Claim Reporting System (CRS) and Claim Book of Record (CBoR).
Environment IBM Mainframe data base (DB2 Application Production Support).
Responsibilities 1) Providing production support for the client’s mainframe applications L1 support.
2) Working on SQL queries, database interaction.
3) Fetching of data from database.
4) Providing TAT reports, Monthly, weekly status reports to the client.
5) Endeavor search for various modules in Mainframe database.
6) Analysis on the technical query which we got from client side.
7) Hands on with Integrated Service Desktop (ISD Tool).
8) Ticket creation.
9) Provide additional information to client whenever require.
10) SLA & Workload managing across different applications and Ensuring applicable contracted service levels are met. etc.
Certified
