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Patricia D.

Kumaraswamy Layout, Bangalore, India - 560078

Patricia D. Call Center trainer in Bangalore

Patricia D.

Trainer

Kumaraswamy Layout, Bangalore, India - 560078.

2 Students taught

3.8

UrbanPro Rating

Details verified of Patricia D.

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Education

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Overview

Patricia Dsouza is an Author of WHEN ROSES ARE CRUSHED- A True Story and a Survivor's Guide to Recovering from Child Abuse.
A Philanthropist, a Visionary, a successful Inspirational & Motivational Speaker, also effective Communications and Executive Coach.

Versatile in her job roles with experience in Operations, Administration, PR activities, Communications, Project Coordination & Training & Development. She has catered to various Corporate MNC clients including BPO, KPO, LPO &IT, like:

Accenture, Bangalore/Mumbai (certified as a Top Performer)
GE Genpact, Hyderbad
Mphasis, Bangalore/Mumbai
Vision Marine Services

In spite of a distinguished career with various corporate firms, she has conducted over 500 Seminars, Workshops and Coaching in Communication skills including Behavioral & People Management for all age groups.

She loves to listen to Music and she loves to laugh and sing. She dabbles a lot with words, hence has a way of writing. Her skills of adaptability, versatility with operational and facilitation skills have helped to keep projects focused and has been recognized and rewarded.

Languages Spoken

Hindi

English Proficient

Education

Confidential 1998

Bachelor of Science (B.Sc.)

Concordia University 2012

Professional & Personal Coach Certification (PPCC)

Address

Kumaraswamy Layout, Bangalore, India - 560078

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Call Center Training Classes

Class Location

Student's Home

Tutor's Home

Online (video chat via skype, google hangout etc)

Years of Experience in Call Center Training Classes

15

Teaching Experience in detail in Call Center Training Classes

Voice and Accent training, Intonation, Paraphrasing, Call Handling etc.

Reviews (2)

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5.0 out of 5.0 2 reviews

Patricia D. https://s3-ap-southeast-1.amazonaws.com/tv-prod/member/photo/114448-small.jpg Kumaraswamy Layout
5.0052
Patricia D.
R

"i want to develope communication. i am staying in near by banaswadi please give me fees details and adress"

Patricia D.
R

"i want to develope communication. i am staying in near by banaswadi please give me fees details and adress"

Have you attended any class with Patricia? Write a Review

FAQs

1. Which classes do you teach?

I teach Accent Training Classes, Call Center Training, Class I-V Tuition, Communication Skills Training, Computer Course, Corporate Training, Interview Skills, Personality Development Training, Soft Skills Training and Spoken English Classes.

2. Do you provide a demo class?

No, I don't provide a demo class.

3. How many years of experience do you have?

I have been teaching for 15 years.

Answers by Patricia (6)

Answered on 10/01/2017 Life Skills Coaching/Soft Skills Training/Personality Development Training

Personality Development in not only the outer portrayal, it is also your inner attitude and character portrayal. How you feel within is very important to showcase the outer being. When Development of personality comes naturally it helps in building confidence and achieve any height in today's professional... ...more
Personality Development in not only the outer portrayal, it is also your inner attitude and character portrayal. How you feel within is very important to showcase the outer being. When Development of personality comes naturally it helps in building confidence and achieve any height in today's professional world. All the best!
Answers 22 Comments
Dislike Bookmark

Answered on 13/01/2015 Life Skills Coaching/Behavioural Training

Certificate is not the ultimate. Many have certifications of such kind but have no clue how to deliver. You need to be able to relate when you deliver and that connection with the student makes you a good trainer or rather a good facilitator. You have a choice if you really want to undergo a certification... ...more
Certificate is not the ultimate. Many have certifications of such kind but have no clue how to deliver. You need to be able to relate when you deliver and that connection with the student makes you a good trainer or rather a good facilitator. You have a choice if you really want to undergo a certification in that area, however the skill-set you required to bring out the trainer within you is essential and a must. For further queries please do not hesitate to contact me on patriciadsouz@gmail.com. Will be glad to assist you in this area.
Answers 43 Comments
Dislike Bookmark

Answered on 13/01/2015 Life Skills Coaching/Behavioural Training

Dear Mitul, before people perceive you, you need to perceive yourself. Whats your opinion about yourself is important first. Whatever you think you are can be easily portrayed in the person that you make yourself today. People opinion about you is secondary. You need to face your inner being first... ...more
Dear Mitul, before people perceive you, you need to perceive yourself. Whats your opinion about yourself is important first. Whatever you think you are can be easily portrayed in the person that you make yourself today. People opinion about you is secondary. You need to face your inner being first and come to terms with who you really are and what you choose to become.
Answers 21 Comments
Dislike Bookmark

Answered on 13/01/2015 Presentation Skills Training

Dear Nish, Remember one thing that every time you Present you learn something new, and every time when you practice the new and Present it you become an expert. Never ignore that mishaps too because that too is a process of learning,
Answers 107 Comments
Dislike Bookmark

Answered on 13/01/2015 Presentation Skills Training

There are different skills while creating a presentation. Depending on the need and requirement a presentation can be created. However creativity and the way you present it also counts. You need to trust someone who believe you and is ready to bring out your confidence. For further queries please... ...more
There are different skills while creating a presentation. Depending on the need and requirement a presentation can be created. However creativity and the way you present it also counts. You need to trust someone who believe you and is ready to bring out your confidence. For further queries please do not hesitate to contact me on patriciadsouz@gmail.com. Will be glad to serve you.
Answers 138 Comments
Dislike Bookmark
Call Center Training Classes 3.8

Class Location

Student's Home

Tutor's Home

Online (video chat via skype, google hangout etc)

Years of Experience in Call Center Training Classes

15

Teaching Experience in detail in Call Center Training Classes

Voice and Accent training, Intonation, Paraphrasing, Call Handling etc.

Communication Skills Training 3.8

Class Location

Student's Home

Tutor's Home

Online (video chat via skype, google hangout etc)

Years of Experience in Communication Skills Training

15

Corporate Training 3.8

Class Location

Student's Home

Tutor's Home

Online (video chat via skype, google hangout etc)

Years of Experience in Corporate Training

15

Personality Development Training Classes 3.8

Class Location

Student's Home

Tutor's Home

Online (video chat via skype, google hangout etc)

Years of Experience in Personality Development Training Classes

15

Spoken English classes 3.8

Class Location

Student's Home

Tutor's Home

Online (video chat via skype, google hangout etc)

Years of Experience in Spoken English classes

15

Lived or Worked in English Speaking Country

No

Exams Attended

IELTS, TOEFL

Awards and Recognition

Yes

Enter you Award details

Numerous awards have been received.

Certification

ICELT (In Service certificate in English Language Teaching), Young Learner Extension to CELTA, TELC language tests, Delta (Diploma in teaching english to speaker of other languages), Teaching English as a foreign language (TEFL), IDLTM (International Diploma in Language Teaching Management), TKT (Teaching Knowledge Test), Certificate in Teaching English to speakers of other languages (CELTA)

Demo Class Provided

Yes

Profession

Tutor

Language of instruction offered

English to English, Hindi to English

Curriculum Expertise

International, CBSE, ICSE/ISC, State

Citizen of English Speaking Country

Yes

Class strength catered to

One on one/ Private Tutions, Group Classes

Teaching done in

Vocabulary, English Grammar, Basic Spoken English

Teaching at

Institute

Teaching Experience in detail in Spoken English classes

I carry a vast experience and expertise as an active professional with over 12 + years of qualitative experience in various fields. I am an experienced Corporate and Soft Skills Training professional who also conducts Counseling especially to the Youth group motivating and inspiring them with direction in life. I am An Active Member and an Executive Director of a Trust and I associate myself with this Body while I conduct Training and Counselling. I love learning about new things, thus have been versatile in my job roles with 12+ years of experience in Administration and Operations, Social Media, PR activities, Corporate Communications, Project Coordination and Management including Training and Development(Soft &Multiskills), where I have been associated with the department of Operations, Administration including Training and Development for training requirements, development, implementation of innovative training methods and training patterns and conducting training sessions on regular and need basis. I have contributed towards an excellent development of the organization with dynamic professional work which has helped in an excellent individual approach towards the entire set up and Operational patterns with introduction of unique forms of delivery tools and methods implemented. I lay my greatest strengths on my logical and critical thinking ability to solve problems efficiently; excellent communication and managing ability, an attribution which has helped me achieve a successful head position. I have also worked across various fields of Industry, catering to Institutes, Airline Industry, Training divisions, Contact Centers and dedicated various fields at various mid and senior level positions. Conducted over 200 different Seminars and Training in India in the last 9 years mostly on Soft Skills, Communication, Process Related, Voice & Accent, Special & Multi-Skills, Behavioral and People Management for all age groups. Trained over 1000 students, trainers and faculties in Professional Approach, Leadership Qualities, Life Skills and Communicative English which included reading, listening, speaking and writing. I have conducted training on individual, group or corporate level under the below category: - Soft Skills Corporate Training: • Communication skills – various levels • Presentation skills, Positive attitude • Inter-personal skills • Team-Building • Public speaking – Free speech and GD. • English language - Basic&Advance /Business/Regular. - Management Training: • Time management, Leadership skills • Problem solving, Stress management • Decision making, Hospitality • Manage Information skills • Effective Planning (Individuals / Managers) • Customer Service/Telesales • Accent Neutralization – Clarity and Fluency, • Telephone etiquette • Personality Development, • Business Communication, • Business Writing, • Customer Service, • Communication skills, • Listening Skills, • Telephone handling skills, • Time Management - Conduct Life Skills Training: • Heart Skills • Cross Culture Sensitivity • Emotional Intelligence for life • Practical living • How to conquer fear and Violence • Dealing with Shame and Guilt

Soft Skills Training Classes 3.8

Class Location

Student's Home

Tutor's Home

Online (video chat via skype, google hangout etc)

Years of Experience in Soft Skills Training Classes

15

Softskills Training Offered

Assertiveness Skills Training , Business Etiquette Training , Time Management Training , Motivational Training , Decision Making Skills Training , Business English , Public Speaking Training , Leadership Training , Presentation Skills Training , Dale Carnegie Training , Body Language Training , Anger & Stress Management Training , Negotiation Skills Training , Management Training , Personal Effectiveness Training , Goal Setting Training , Creative Problem Solving Skills Training , Influencing Skills Training , Dining Etiquette Training , Positive Thinking Training , Team Building Training

Accent Training Classes classes 3.8

Class Location

Student's Home

Tutor's Home

Online (video chat via skype, google hangout etc)

Years of Experience in Accent Training Classes classes

15

Teaching Experience in detail in Accent Training Classes classes

V & A training classes Accent Neutralization Speaking the English language in the right manner is mainly focused You will learn to speak neutral English which is also easily understandable

Interview Skills Training 3.8

Class Location

Student's Home

Tutor's Home

Online (video chat via skype, google hangout etc)

Years of Experience in Interview Skills Training

15

Class I-V Tuition 3.8

Class Location

Student's Home

Tutor's Home

Online (video chat via skype, google hangout etc)

Years of Experience in Class I-V Tuition

10

Board

CBSE, ICSE, IGCSE, State, International Baccalaureate

IB Subjects taught

Science, Arts, Computers, Social studies, English, Mathematics

CBSE Subjects taught

Computers, English, EVS, Science, Mathematics

ICSE Subjects taught

Mathematics, Science, EVS, Social Studies, English

Taught in School or College

Yes

State Syllabus Subjects taught

Science, English, EVS, Social Science, Mathematics

Teaching Experience in detail in Class I-V Tuition

I am a qualified Tutor and have relevant teaching experience. I concentrate on Class I-V. I am able to help a student became quite capable and impart knowledge to help them increase their capability of learning.

Computer Course classes 3.8

Class Location

Student's Home

Tutor's Home

Online (video chat via skype, google hangout etc)

Years of Experience in Computer Course classes

10

Type of Computer course taken

Training in Computer tools usage, Basics of Computer usage

Teaching Experience in detail in Computer Course classes

I have working knowledge of MS-Office which includes MSWord, MSEXCEL, MSPOWERPOINT. I have hands on experience to creating presentations and can help students in excel in their career path.

this is test message this is test message this is test message this is test message this is test message this is test message this is test message

5.0 out of 5.0 2 reviews

Patricia D.
R

"i want to develope communication. i am staying in near by banaswadi please give me fees details and adress"

Patricia D.
R

"i want to develope communication. i am staying in near by banaswadi please give me fees details and adress"

Have you attended any class with Patricia? Write a Review

Answers by Patricia (6)

Answered on 10/01/2017 Life Skills Coaching/Soft Skills Training/Personality Development Training

Personality Development in not only the outer portrayal, it is also your inner attitude and character portrayal. How you feel within is very important to showcase the outer being. When Development of personality comes naturally it helps in building confidence and achieve any height in today's professional... ...more
Personality Development in not only the outer portrayal, it is also your inner attitude and character portrayal. How you feel within is very important to showcase the outer being. When Development of personality comes naturally it helps in building confidence and achieve any height in today's professional world. All the best!
Answers 22 Comments
Dislike Bookmark

Answered on 13/01/2015 Life Skills Coaching/Behavioural Training

Certificate is not the ultimate. Many have certifications of such kind but have no clue how to deliver. You need to be able to relate when you deliver and that connection with the student makes you a good trainer or rather a good facilitator. You have a choice if you really want to undergo a certification... ...more
Certificate is not the ultimate. Many have certifications of such kind but have no clue how to deliver. You need to be able to relate when you deliver and that connection with the student makes you a good trainer or rather a good facilitator. You have a choice if you really want to undergo a certification in that area, however the skill-set you required to bring out the trainer within you is essential and a must. For further queries please do not hesitate to contact me on patriciadsouz@gmail.com. Will be glad to assist you in this area.
Answers 43 Comments
Dislike Bookmark

Answered on 13/01/2015 Life Skills Coaching/Behavioural Training

Dear Mitul, before people perceive you, you need to perceive yourself. Whats your opinion about yourself is important first. Whatever you think you are can be easily portrayed in the person that you make yourself today. People opinion about you is secondary. You need to face your inner being first... ...more
Dear Mitul, before people perceive you, you need to perceive yourself. Whats your opinion about yourself is important first. Whatever you think you are can be easily portrayed in the person that you make yourself today. People opinion about you is secondary. You need to face your inner being first and come to terms with who you really are and what you choose to become.
Answers 21 Comments
Dislike Bookmark

Answered on 13/01/2015 Presentation Skills Training

Dear Nish, Remember one thing that every time you Present you learn something new, and every time when you practice the new and Present it you become an expert. Never ignore that mishaps too because that too is a process of learning,
Answers 107 Comments
Dislike Bookmark

Answered on 13/01/2015 Presentation Skills Training

There are different skills while creating a presentation. Depending on the need and requirement a presentation can be created. However creativity and the way you present it also counts. You need to trust someone who believe you and is ready to bring out your confidence. For further queries please... ...more
There are different skills while creating a presentation. Depending on the need and requirement a presentation can be created. However creativity and the way you present it also counts. You need to trust someone who believe you and is ready to bring out your confidence. For further queries please do not hesitate to contact me on patriciadsouz@gmail.com. Will be glad to serve you.
Answers 138 Comments
Dislike Bookmark

Contact

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Patricia D. describes herself as Trainer. She conducts classes in Accent Training Classes, Call Center Training and Class I-V Tuition. Patricia is located in Kumaraswamy Layout, Bangalore. Patricia takes at students Home, Regular Classes- at her Home and Online Classes- via online medium. She has 15 years of teaching experience . Patricia has completed Bachelor of Science (B.Sc.) from Confidential in 1998 and Professional & Personal Coach Certification (PPCC) from Concordia University in 2012. She is well versed in Hindi and English. Patricia has got 2 reviews till now with 100% positive feedback.

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