Salesforce รข?? Course Content:
Sales Cloud Concepts:
- Home page, Tabs, Apps, Tab Home Pages, Record, Detail Page, Related lists and Sidebar
- Understanding Leads and Opportunities
- Adding A Lead
- Adding An Account
- Edit An Account Record
- Adding A Product To An Opportunity
Service Cloud Concepts Create Case:
- Researching and Resolving Cases
- Communicating the Outcome
- Automate case management
- Capturing and associating cases efficiently
Standard Objects:
- Account
- Person Account
- Contact
- Lead
- Campaign
- Opportunity
- Quote
- Product and Price Book
- Case
Configuration:
- Custom objects
- Custom Fields
- Validation Rules
- Page Layout
- Custom Tabs
- Custom Labels
Managing Users:
- Profiles
- Roles
- Groups
- Queues
- Permission Sets
Securing and Sharing Data:
- Object-Level Security
- Field- Level Security
- Record-Level Security
- Field Accessibility
- Record Types
Automate Business Process:
- Workflow Rules
- Process Builder
- Approval Process
- Flows
Using Analytics (An Idea):
- Running Dynamic Reports
- Custom Report Types
- Dashboards
- Analytic Snapshots
Importing Data (An Idea):
- Import Data wizard
- APEX Data Loader
Monitoring your Org (An Idea):
- Debug Logs
- Email Logs
- Login History
- View Setup Audit Trail
- Time-based Workflow
- Scheduled Job
- Outbound Messages
- Apex Job Queue
Customization:
- Visualforce Page (Important Tabs)
- Apex Class
- Apex Trigger
- Batch Class
- Custom Setting
- Static Resource
Deployment (An Idea):
- Using Changeset
- Using ANT
- Using Eclipse
Along with the above, a small project will also be completed with quizzes on the syllabus.