Salesforce â?? Course Content:

Sales Cloud Concepts:

• Home page, Tabs, Apps, Tab Home Pages, Record, Detail Page, Related lists and Sidebar
• Understanding Leads and Opportunities
• Adding A Lead
• Adding An Account
• Edit An Account Record
• Adding A Product To An Opportunity

Service Cloud Concepts Create Case:

• Researching and Resolving Cases
• Communicating the Outcome
• Automate case management
• Capturing and associating cases efficiently

Standard Objects:

• Account
• Person Account
• Contact
• Lead
• Campaign
• Opportunity
• Quote
• Product and Price Book
• Case

Configuration:

• Custom objects
• Custom Fields
• Validation Rules
• Page Layout
• Custom Tabs
• Custom Labels

Managing Users:

• Profiles
• Roles
• Groups
• Queues
• Permission Sets

Securing and Sharing Data:

• Object-Level Security
• Field- Level Security
• Record-Level Security
• Field Accessibility
• Record Types

Automate Business Process:

• Workflow Rules
• Process Builder
• Approval Process
• Flows

Using Analytics (An Idea):

• Running Dynamic Reports
• Custom Report Types
• Dashboards
• Analytic Snapshots

Importing Data (An Idea):

• Import Data wizard
• APEX Data Loader

Monitoring your Org (An Idea):

• Debug Logs
• Email Logs
• Login History
• View Setup Audit Trail
• Time-based Workflow
• Scheduled Job
• Outbound Messages
• Apex Job Queue

Customization:

• Visualforce Page (Important Tabs)
• Apex Class
• Apex Trigger
• Batch Class
• Custom Setting
• Static Resource

Deployment (An Idea):

• Using Changeset

• Using ANT

• Using Eclipse

Along with the above, a small project will also be completed with quizzes on the syllabus.