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Join Call Center & BPO Career Success Training and Be a Winner

Join Call Center & BPO Career Success Training and Be a Winner

Online Instructor led Course

Platform: SKYPE, GOOGLE PLUS, GOOGLE HANGOUT

2,900

No Reviews Yet
0 Interested

About the Course


Do you seek to learn and master the skills to attain excellence in Call Center and BPO sector? If yes, then grab this opportunity to avail the best trainings of experts to nurture your talent and gain expertise to handle calls efficiently, impressing the clients in a confident way. The course focuses on all-round personal and personality development required for excellence in call center or BPO or ITES field.
The course includes various aspects like accent neutralization and language training which enhance speech mechanisms, sounds, and articulation. Care is taken in teaching and training the realms of communication skills and handling effectively customers in service centers. We teach the ways to handle impressive telephone conversations and send responsive and strengthened mails. Trainers thereby, deal with the details of these aspects for the benefit of the students.

(Class will be for 1-2 hours for 2 to 3 days per week per month for 3 months. It is a monthly class for 3 months cycle with various modules depending on the candidates requirements & level).
Class Timing: Afternoon 12:00PM to Night 01:00AM

Topics Covered

The course will encompass the following important topics:

Accent Neutralization Training
English Language Training
Communication Skills Training
Customer Service Training
Telephone Etiquette
Email Etiquette Training
Writing Skills Training
Business Etiquette Training
Cultural Awareness and Cultural Sensitivity Training

Who should attend

The course can be attended by all career aspirants desiring to be successful in the call center or BPO or ITES sector. The course can also be availed by interested professionals who are already pursuing their career and wish to grow in their jobs.

Pre-requisites

The candidates attending the course must have the willingness to learn the techniques and excel in the call center / BPO / ITES sector.

What you need to bring

Willingness to learn the techniques and excel in the call center / BPO / ITES sector.

Key Takeaways

The candidates attending the course will attain comprehensive training about the techniques to handle calls and the skills to excel thus, rendering a confident self esteem. Students attending the course will Learn proper accent neutralization Be more confidence about language Enhance speech mechanisms, sounds, and articulation Develop skills in handling effectively customers in service centers Attain more knowledge on how to handle impressive telephone conversations and send responsive and strengthened mails
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About the Trainer

ABHISHEK S picture

ABHISHEK S

SPECIALIST SOFT-SKILL, BEHAVIOUR, SALES TRAINER AND COACH


Delivered successfully various practical sessions to various types of students, call center employees, individuals, professionals, managers, sales & customer service team of a reputed Mnc and others as well.
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Course Id: 19845