ITIL Foundation

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Course type: Online Instructor led Course

Platform: Skype/Webex/Google Hangout

Course ID: 19024

Course type: Online Instructor led Course

Platform: Skype/Webex/Google Hangout

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Hemant Arora picture
Hemant Arora

MBA, ITIL Expert

7 Years of Experience

About Hemant Arora

§ MBA from Symbiosis Institute of Management Studies, Pune
§ Experienced in end user computing solutions, Incident Management, Problem Management, Training Delivery & Creative Content design, ITSM Processes Gap Analysis, ITIL Process Maturity Assessment
§ Total 8+ years’ experience in IT Service Management with expert level experience in Transition Projects, Major Incident Manager, Incident Management, Problem Management, Change Management, Service Improvement, Team/People Management, Service Level Management, Continual Service Improvement
§ Adept at motivating and leading teams and managing process keeping compliance to the SLA levels
§ Worked in multiple roles – Subject Matter Expert – Service Desk | Process Trainer | Process Lead – Service Desk | ITSM Consultant | Problem Manager | Incident Manager |
§ Training Delivery experience on all ITIL modules & ITSM discipline. Conducted more than 200 workshops for corporate & training institutes on ITSM & ITIL as an Independent ITSM Consultant & trainer
§ Understand the business requirement and IT setup as a common support team in providing support to enable and optimize IT services, manage the IT infrastructure and application maintenance service through set of well defined or customized process.
§ Experienced in implementing and customizing ITSM solutions through consulting and training channels for IT industries following Service Management as core practice
§ Experience in performing current state assessment, GAP analysis before recommending changes in existing or new process, technology framework according to the business requirement
§ As an Exin accredited trainer and Examiner; supervise and provide assistance for candidates taking accredited examinations
§ Provide consultancy services in the areas of identifying process or tools improvement and Implementing ITSM/ITIL right from requirement gathering till knowledge transfer
§ Specialized in conducting online trainings. Presenting online seminars as a speaker, presenter on ITIL Topics
§ Worked in various ITSM tools like HPSM, BMC Remedy, BMC Service Desk, HPSC, Service Now, Xymon, Smarts.
§ Conduct security awareness training, preparing SOA, help organization to implement respective controls to meet the unacceptable risk levels.
§ Conducted more than 150 workshops for corporate & training institutes on ITSM, ITIL, ISO 20000 Standard.
§ More than 800 professionals have successfully attained International certifications like ITIL & ITSM through my workshops and training
§ Provide consultancy services in the areas of identifying process or tools improvement and Implementing ITSM/ITIL right from requirement gathering till knowledge transfer
§ Specialized in conducting online trainings. Presenting online seminars as a speaker, presenter on ITIL Topics
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About the Course

Hello All,

The objective of launching this course is to make ITIL Foundation an affordable training for all the existing & aspiring service management professional.

I have intentionally kept the cost of this course at the lowest level so that everyone can afford the same. This also includes the Courseware which will be provided to you on your address before we commence the course.

Topics Covered

- Identify the principles and concepts of IT Service Management based on ITIL.
- Identify the best practices of implementing ITIL in an organization.
- Define the terminology used in ITIL
- Identify the concepts and definitions used in the Service Lifecycle.
- Define Service Strategy concepts
- Define Service Design concepts
- Define Service Operations concepts
- Define Service Transition concepts
- Define Continual Service Improvement concepts
- Define the roles, processes, and components within key areas of IT
- Service Management based on ITIL
- Prepare the student to take the ITIL Foundation Certification exam

Who should attend

Service Management Professionals
Software Engineers
Aspiring IT Professionals

Pre-requisites

Basic knowledge of IT Environment

What you need to bring

Nothing

Key Takeaways

- Basic principals of IT Service Management
- A Network of people
- The ability to interpret how IT functions

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