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ITIL Foundation Training & Certification in Bangalore @ eQSystems

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Course type: Online Instructor led Course

Platform: WebEx

Course ID: 28972

Course type: Online Instructor led Course

Platform: WebEx

₹ 14,000

No Reviews Yet

Date and Time

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Kalyan Mekala

Lead Trainer & Founder

About Kalyan Mekala

Good Reader and Listener hence ITIL-PRINCE2-COBIT5.0 Trainer at www.eQSystems.co.in
Serve IT Service Management, Project Management and IT Governance areas by being a Trainer & Consultant.

Current : eQSystems( a Gayathri Enterprise)
Previous : Kantar, QAI, CSC
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About the Course

In our activity based exciting and dynamic ITIL workshop, you will get an introduction to the lifecycle of managing IT services to deliver to business expectations. The Program is delivered using a combination of instructor-led lectures, case study and exercises on practical implementation of the concepts discussed within the training.

Upon completing this course, you'll be well positioned to successfully complete the associated ITIL® certification exam required for entry into the future ITIL® intermediate-level training courses.

This ITIL® course will cover five core disciplines: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. These disciplines represent a service lifecycle framework that further enhances alignment to the business while demonstrating business value and ROI and enabling IT to solve specific operational needs.
ITIL® is a registered trade mark of AXELOS Limited.

Topics Covered

1. Introduction
Service
Service Management
IT Service Management
Services & Customers
Stakeholders
Process
Process Model
Function
2. ITIL Life Cycle
Structure of Lifecycle
Strategy Business Value
Strategy Purpose - Scope - Objectives
Design Business Value
Design Purpose - Scope – Objectives
Transition Business Value
Transition Purpose - Scope – Objectives
Operations Business Value
Operations Purpose - Scope - Objectives
CSI Business Value
CSI Purpose - Scope – Objectives
3. Service Strategy
Types of Service
Customer – User
Outcome
Patterns of Business Activity
Utility & Warranty
Resources & Capabilities
Service Catalogue
Governance
Business Case
Risk Management
Supplier
Value
Service Portfolio Management
Financial Management for IT Services
Business Relationship Management
4. Service Design
Service Design Package (SDP)
Four P (4P)
Service Design Aspects
Service Level Management
Service Catalogue Management
Availability Management
Information Security Management
Supplier Management
Capacity Management
IT Service Continuity Management
Design Coordination
5. Service Transition
Change Management
Release & Deployment Management
Knowledge Management
Service Asset & Configuration Management
Transition Planning & Support
6. Service Operations
Definitions: Event, Incident, Problem etc
Role of Communications
Incident Management
Problem Management
Event Management
Access Management
Service Request Fulfilment
7. Functions
Service Desk
Technical Management
IT Operations Management
Applications Management
8. Continual Service Improvements
Deming Cycle
CSI Register
CSI Approach
Vision to KPI-Metric-Measurement
Baseline
Metrics
Seven Step Improvement Process
RACI Model
Roles
ITIL® Training
Service Automation
Benefits of Automation

Who should attend

This workshop will significantly benefit anyone seeking ITIL® Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner.

All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, service outsourcers, application developers, and other IT-related positions.

Pre-requisites

None

What you need to bring

A calm mind and an attitude to learn.

Key Takeaways

The ITIL Foundation online training course covers:
Key concepts of ITIL®
Important principles for improving IT operations
Vital processes and functions
Practical guidance for applying ITIL® to everyday IT situations
How to align with business, control costs, and improve IT service quality
Strategies to balance IT resources.

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