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BPO Training in Noida Sec 62

1 Reviews

sector 62, Noida

Course ID: 27306

sector 62, Noida

Students Interested 2 (Seats Left 0)

1 Reviews

About the Course

We offer the largest, pan-domain Certification programs for BPO professionals. Smarttalk is treated as qualification benchmarks for different BPOs and call centers all over India. We have created a powerful new way to build the employability of youths in all major BPOs. We train our candidates in various required aspects of BPOs like CRM, telephonic etiquettes etc.

Topics Covered

COURSE CONTENTS

1. Customer Relationship Management
2. Concept of Ics
3. Telephonic Etiquettes
4. Communication Skills
5. Barriers to effective Communication Skills
6. Listening skills
7. Listening v/s hearing
8. Insight into BPO Concept in India
9. Working of BPO & Call Centers
10. Types of Call Centers.

Who should attend

This course is the most suitable course for those who would like to work in BPO industry or in a Call Center and also want to learn the skills through which they will be able to work well in the BPO industry.

Pre-requisites

Working knowledge of English Language.

What you need to bring

Notepad and Pen.

Key Takeaways

1. Training through certified “Expert” trainer.
2. A real systematic path through daily Itineraries.
3. Copyrighted techniques in 164 countries.
4. Assessment pre/post test.
5. 2 Books + 1 Software.
6. After course, certificate will be provided by an ISO certified company.

Date and Time

Not decided yet.

Gallery (1)

Video

Spoken English Training Noida Sector...

About the Trainer

4.43 Avg Rating

7 Reviews

15 Students

2 Courses

Ashish Ghosh

MA English

Worked as English Trainer for following companies:
HCL Technologies
Dimensions Staffing and Training Solutions
(Wipro Process)
Jettwings Institute of Aviation & Hospitality

Student Feedback

1.0

Average Rating

0%
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Reviews

K

Kumar Bhanu

Bad experience. Its worst they do not teach anything just rumor they never had anything, the faculty themselves are ridiculous they just do not want anyone to learn all this is nothing but a money making skim and once they get the money they do not care at all.

Discussions

Students Interested 2 (Seats Left 0)

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