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BPO Training in Noida Sec 62

sector 62, Noida

6,000

No Reviews Yet
2 Interested

About the Course


We offer the largest, pan-domain Certification programs for BPO professionals. Smarttalk is treated as qualification benchmarks for different BPOs and call centers all over India. We have created a powerful new way to build the employability of youths in all major BPOs. We train our candidates in various required aspects of BPOs like CRM, telephonic etiquettes etc.

Topics Covered

COURSE CONTENTS

1. Customer Relationship Management
2. Concept of Ics
3. Telephonic Etiquettes
4. Communication Skills
5. Barriers to effective Communication Skills
6. Listening skills
7. Listening v/s hearing
8. Insight into BPO Concept in India
9. Working of BPO & Call Centers
10. Types of Call Centers.

Who should attend

This course is the most suitable course for those who would like to work in BPO industry or in a Call Center and also want to learn the skills through which they will be able to work well in the BPO industry.

Pre-requisites

Working knowledge of English Language.

What you need to bring

Notepad and Pen.

Key Takeaways

1. Training through certified “Expert” trainer.
2. A real systematic path through daily Itineraries.
3. Copyrighted techniques in 164 countries.
4. Assessment pre/post test.
5. 2 Books + 1 Software.
6. After course, certificate will be provided by an ISO certified company.
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About the Trainer

Ashish Ghosh

MA English


Worked as English Trainer for following companies:
HCL Technologies
Dimensions Staffing and Training Solutions
(Wipro Process)
Jettwings Institute of Aviation & Hospitality
Seats Left-

Students Interested 2

Course Id: 27306