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Xperia Consultants

302/60, Evershine Millenium Paradise, Kandivali East, Mumbai, India- 400101.

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Overview

Trainer Profile

Name: Pradeep Khanapure

Education: B Com (Mumbai)


Background:

I have a rich experience of more than 10 years in the field of Sales, Customer Service, Channel Development & Training in the field of Telecom, BPO’s FMCG’s, Retail, Insurance & Equity Market.

Started my career as a Sales Executive and moved up the corporate ladder as Team leader within a span of 8 months and gradually got promoted till Training Manager in a span of 5 years.

Training Experience:

Training has now an important function in enhancing the productivity of self & Organization; hence it becomes very important to impart training according to the need of the particular training.

After doing a through Training Need Analysis and discussing the modules of the training with the department head, I have designed and developed training programs over more than 6 years now.

Have started my training programs in BPO’s where I conducted various programs for the Customer service team on Sales, Customer Service, Collections and grooming them to be become future managers.

I have conducted Sales Training Program for the Entry level for Kotak Mahindra Life Insurance/ Angel Broking / Reliance Life Insurance & Vodafone

Along with Sales Training I have conducted various Training Programs for Middle Management level.

Please find the training modules below:







One Minute Manager

Seven Habits of Highly Effective People

FISH Philosophy

Leaders Vs. Managers

Team Building Programs

Goal Setting

Change Management

Handling Stress and Anger Management

Performance Enhancement Programs

Leadership Programs

Eat That Frog

Who moved my cheese

You can Win

Business Communication



Along with the above training Programs conducted I have also conducted various Programs on

Customer Satisfaction

Spoken English Training for BPO & Retail.

Communication Skills

Telephone & Email Etiquettes

Body Language

Personality Development

Train the Trainer Programs

Interview Techniques

Group discussions

Retail Training.

All the training that I have conducted are with the mixture of PPT and games along with inspirational movies which enhances the effectiveness of the training Programs and create the results as per the clients expectations.



Thanks and Regds

Pradeep Khanapure

Address

302/60, Evershine Millenium Paradise,

Thakur Village, Kandivali (E)

Kandivali East, Mumbai, India- 400101.

Call Center Training Classes Overview

Call Center Training Classes

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Call Center Training Classes
Communication Skills Training
Corporate Training
Spoken English classes
Soft Skills Training Classes

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Xperia Consultants conducts classes in Assertiveness Skills Training, Behavioural Training and Call Center Training. It is located in Kandivali East, Mumbai. It takes Online Classes- via online medium.

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