Name: Pradeep Khanapure
Education: B Com (Mumbai)
I have a rich experience of more than 10 years in the field of Sales, Customer Service, Channel Development & Training in the field of Telecom, BPO?s FMCG?s, Retail, Insurance & Equity Market.
Started my career as a Sales Executive and moved up the corporate ladder as Team leader within a span of 8 months and gradually got promoted till Training Manager in a span of 5 years.
Training has now an important function in enhancing the productivity of self & Organization; hence it becomes very important to impart training according to the need of the particular training.
After doing a through Training Need Analysis and discussing the modules of the training with the department head, I have designed and developed training programs over more than 6 years now.
Have started my training programs in BPO?s where I conducted various programs for the Customer service team on Sales, Customer Service, Collections and grooming them to be become future managers.
I have conducted Sales Training Program for the Entry level for Kotak Mahindra Life Insurance/ Angel Broking / Reliance Life Insurance & Vodafone
Along with Sales Training I have conducted various Training Programs for Middle Management level.
Please find the training modules below:
One Minute Manager
Seven Habits of Highly Effective People
Leaders Vs. Managers
Team Building Programs
Handling Stress and Anger Management
Performance Enhancement Programs
Eat That Frog
Who moved my cheese
You can Win
Along with the above training Programs conducted I have also conducted various Programs on
Spoken English Training for BPO & Retail.
Telephone & Email Etiquettes
Train the Trainer Programs
All the training that I have conducted are with the mixture of PPT and games along with inspirational movies which enhances the effectiveness of the training Programs and create the results as per the clients expectations.
Thanks and Regds