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"Service Excellence (Customer Service)]" is no longer available

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Amboli, Mumbai

Course ID: 15058

Amboli, Mumbai

No Reviews Yet

About the Course

Great service can only happen if it is accompanied by the right attitude, This program is about creating the right attitude - and then equipping customer facing staff with the right behaviour.

Relevant and exciting examples, activities, videos and role plays will make this program useful and fun to participate in.

The Trainer's rich experience and his rapport / friendliness with young audiences makes for an ideal learning environment.

This programme is equally applicable to those handling customers on he telephone or face to face.

Topics Covered

Understanding Service
Understanding Customers
What Customers Expect
Your Role In The Service Process
Listening Skills
How To Ask Questions
How To Handle Problem Behaviour

and more!

Who should attend

People handling customers on
- Phone
- Face To Face

.
There are other workshops that the Trainer conducts for supervisory staff and for senior management.

Pre-requisites

None.

What you need to bring

An open mind."

Key Takeaways

At the end of the workshop, you will learn to appreciate the need for customers, customer service and the importance of your role. You will also learn how to build a rapport with customers and handle difficult situations.

Date and Time

Not decided yet.

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About the Trainer

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Students

Courses

Ajoy

ex Taj Group Of Hotels, Trained many BPOs, Telecom Companies etc.

Ajoy after doing his MBA, started his career with the Taj Group of Hotels (where he was lucky to have been trained in all the departments for an entire year).

He subsequently spent a few years in the advertising industry where he got a different insight of customers. He then moved on to Training and has trained staff of the top BPOs, Telecom Companies and Banks such as Yes Bank and Deutsche Bank.

He has trained across all levels - junior, middle and senior employees of companies.

He has the ability to build a quick rapport with younger participants.

He has also taught at various Management Institutes.

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