Business Competencies Process Tools Trainings and Certifications
? Business Drivers and Technology Alignment
? New Business Pipelines
? Executive Level Engagement
? Vendor Relationships Business Development
? Contract Negotiations
? Infrastructure Proposals
? Profit Maximization
? System Integration for CRM and ERP
? Technology and Business Solutions
? Tender, Proposal and Contract Development
? Stakeholder, Account and Relationship Management
? Business Value Propositions
? Enterprise, Corporate and SME Client Management
? Operational, Service Delivery and Project Management
? Opportunity Analysis and Qualification ? Requirements Gathering
? Gap Analysis
? Process Optimization in Service Delivery
? Business Process Improvement
? Regression Analysis
? Process Performance Metrics
? Minitab ? PMP
? ITIL V3
? Six Sigma Green Belt
? Oracle 9i PL/SQL
Bank of America Continuum India Pvt. Ltd.
Hyderabad, India April 2010 to September 2011
Team Member/Customer Relationship Manager
? Develop and co-ordinate effective functioning of Incident Management processes across all support areas managing ticket queue, escalations and general operations.
? Manage response and resolution of major incidents with key focus on minimal breach and low mean time to resolve with 2nd and 3rd line groups.
? Managing Problem and Change management process in alignment to the scope of work.
? Ensure effective and timely communication with relevant stakeholders in occurrence of major incident and suitably recorded and described before it is closed maintaining agreed service levels and OLAs.
? Review and recommend appropriate continuous improvement for operational efficiency (CSATs, RnR, Process Performance Metrics, SIPs, Risk Assessment at process and project levels).
? Ensure regular reporting on key service performance and quality metrics (in relation to incident management)
Naseer Abdullah Lootah Group
Dubai, UAE July 2009 to November 2009
SEO / Project Manager
Develop marketing strategies and client relationships strategies and online marketing for a B2B startup venture.
? Design, built, incorporate and handle main creation plans including emails, affiliate, on-line, contextual, and SEM for sales pipeline.
? Worked on Budgeting and produced Business Case in front of Senior Management for Budget approval.
? Prepare company marketing proposals and cost plans for products that will boost future sales with increase in the ROI
? Monitored online advertisement budgets for commercial listing of service offerings supported by the group in tandem with company’s future growth plans
? Design and implement SEO approach with web 2.0 technologies that set company’s websites in organic listings of all major search engines
? Defined business case modeling tool, flexible for use as sales collateral yet intuitive in providing early and rigorous qualification of the business case for new opportunities.
Highlights of the job
? Won the largest new outsource services which was, later used under managed services flagship and served as a major revenue generator for the company
? Gained distinction as a superior business development performer, accomplishing 65% sales to budget from a zero base in just 12 months
? Selected to lead closed tender bond for major services and procurement contract for a leading bank – the company's first, largest and most complex IT services proposal ever devised. Winning proposal was later acknowledged as having set a new national benchmark for excellence
Marzooq Al Shamlan Group
January 2004 – May 2009 Doha, Qatar
Marketing/Pre Sales Coordinator
? Research and evaluate technology solutions and present recommendations for improved system operations.
? Create data verification methods and comply with standard system procedures.
? Involved in preparation of Project Plan after interaction with customer and the engineering team.
? Coordination and involvement with deployment team of 20 members involved in Architecture Design for migration and Deployment of IT infrastructures.
? Propose and negotiate the budgeting and cost planning of annual forecasting
? Supervised annual IT audits
? Recommend, design, develop, and apply market research techniques to assess the visual design, interaction, and usability of new application interfaces.
? Gather, analyze and present qualitative data to provide strategic insight on user interface features, designs and technologies.
? Conduct competitive analyses to identify key differentiators and make actionable recommendations.
? Propose and define strategic initiatives based on research findings to senior management and product teams.
ABN AMRO Bank N.V.
November 2001 - December 2003 Hyderabad, India
Business Marketing Associate
? Recommend market research inferences to assess the visual design, interaction, and usability of new CRM/ERP banking applications.
? Gather, analyze and present quantitative data to provide strategic insight on user interface features, designs and technologies.
? Develop innovative data collection techniques and mentor user researchers on market research methodologies.
? Employed numerous market research initiatives to support brand positioning, pricing and marketing communications efforts.
? Create and launch all consumer and retail promotions, co-promotions, corporate sponsorships, marketing collateral, advertising efforts and media relations
Highlights of the job
? Envisioned, formulated and executive a highly unique marketing campaign that went national in one year.
? Received media recognition and press coverage from major industry sources to include print, TV and radio
General Electric Capital International Services: India
August 2000-November 2001 Hyderabad, India
Process Associate (Process: G.E Medical Services, GEMS)
? Generate qualified sales leads and appointments for the business, including, but not exclusively; New business Support Contracts.
? Follow up marketing campaigns to identify new leads.
? Monitor and report on telemarketing activity.
? Maintain relationships with prospective clients/customers and gather key information to assist in pre-sales of high end medical equipments.
? Ensure all lead generation activities are tracked on the database.
? Contacted businesses and private individuals by VOIP in order to solicit sales for company's product and services.
? Office 2003, 2007 & 2010
? MS VISIO
? Oracle 9i /10g Forms & Reports , SQL/PL SQL
? Search Engine Optimization (Web 2.0 Technologies)
? MS Powerpoint, MS Excel
? MS Project
________________________________________Academic Skills / Languages Known:
? Bachelor of Science in 2001 from Osmania University, Hyderabad, India
? Pursuing Master’s in Business Administration with majors in Marketing from ICFAI University, INDIA
? Diploma in French from Alliance Francaise d’Hyderabad
? Date of Birth 20th December 1979
? Languages English, Hindi, Telugu and French
? Hobbies Reading, Travel, Blogging, Social Networking, Music, Cooking, Technology