IdentityReporting (MIS) & Automation
Process wise revenue leakage report
Process wise HC report & Seat Utilization Report.
Agent wise Login Logout Report
Agent wise Occupancy & Utilization
Agent Performance Report
Agent wise shrinkage, Attrition% calculation.
Agent wise late login details
Preparing Process wise Dashboards Service Level, AHT, ASA, Abandon%, Answer Level, Shot Calls etc.
Creating new templates for week wise Monthly wise.
Preparing PPT for KPIs target
Reporting Analyst for Operations
Working with Citrix application, preparing daily, weekly, monthly reports through Service Now, Cisco historical application.
Preparing dashboards with graphs ( day wise , week wise , monthly wise)
Handling team (5 members)
Preparing Daily wise Intraday report , new requirement for client end
Setup Specialist ( Reporting & Automation Vertical )
Forecasting and Scheduling
Responsible for setting up of the Reporting (MIS) & Automation Vertical.
Handling all Operations for recurring process.
Customized Templates & Reports for various projects
Optimized existing automated builders
Worked on Business Objects for data
Presenting the Month performance of the process to Client
Updated the Daily/ Weekly/ Monthly reports and sent the same to the Clients within the prescribed deadlines.
Ensured that the set processes are adhered and handled/ reported any exceptions.
Took care of real time exceptions like high absenteeism, etc. Handled
Parel, Mumbai 
Certified
