Lakshmana Rao

* Develop training sessions, tools, guidelines and programs for deliver to users and internal staff.
*. Deliver training in classrooms setting and via the Internet using remote application tools.
* Schedule and conduct training for new hires during orientation process.
* Assess training needs and develop programs for new software applications or modules.
* Create surveys to analyze program, develop FAQ’s and modify programs based on data.
* Design training material and documentation with primary goal of building internal training catalog.
* Evaluate training program, determine weaknesses and redesign areas to improve over effectiveness.
* Answer email questions from staff members on software application or system usage.
* Assist human resources in the delivery of training sessions and training materials.
* Serve as liaison between end users, software engineers and technical support staff.