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Call Center Communication Skills

Nizampet, Hyderabad

2,000

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About the Course


The class is about telecommunication skill. Telephone etiquette in Business communications.

Topics Covered

Basic Telecommunication skills
Voice Modulation
Controlling the call
Understanding the caller
Caller Types
Customer Service
Sales Call
Cold calling

Who should attend

Call center jobseekers
Sales People
Employees who often make Telephone conversation with clients

Pre-requisites

Fluency in English

What you need to bring

Notebook and Pen

Key Takeaways

Good telecommunication skills
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Abdul Wahid (Dawedy) 06/01/2014

Dear Sir!

please provide me you contact number.
the number that you have already provided is not working showing busy and it is compulsory that i should be mention a am calling from Afghanistan please send me the valued contact number.

Best Regard Abdul Wahid ( Dawedy )

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Abdul Wahid (Dawedy) 06/01/2014

Dear sir!

please give me any information regarding to the. duration? fee?
provide me a contact number;
or any more information that it well be compulsory.
Best Regard Abdul Wahid (Dawedy)

0 0

Answer

You can add upto 6 Images

U

Abdul Wahid (Dawedy) 06/01/2014

Dear sir!

please give me any information regarding to the. duration? fee?
provide me a contact number;
or any more information that it well be compulsory.

Best Regard Abdul Wahid (Dawedy)

0 0

Answer

You can add upto 6 Images


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About the Trainer

Bindumadhavi P

MBA from IIT Kanpur


Trained various B School Students, guided Insurance agents in making sales call at ICICI Prudential life insurance.
Trained ICICI Bank probationary officers
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Students Interested 0

Course Id: 4344