Call Center Communication Skills

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Nizampet, Hyderabad

Course ID: 4344

Nizampet, Hyderabad

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Date and Time

Not decided yet.

Bindumadhavi P

MBA from IIT Kanpur

About Bindumadhavi P

Trained various B School Students, guided Insurance agents in making sales call at ICICI Prudential life insurance.
Trained ICICI Bank probationary officers
No reviews currently

About the Course

The class is about telecommunication skill. Telephone etiquette in Business communications.

Topics Covered

Basic Telecommunication skills
Voice Modulation
Controlling the call
Understanding the caller
Caller Types
Customer Service
Sales Call
Cold calling

Who should attend

Call center jobseekers
Sales People
Employees who often make Telephone conversation with clients

Pre-requisites

Fluency in English

What you need to bring

Notebook and Pen

Key Takeaways

Good telecommunication skills

Reviews

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