Virtual Knowledge Services

Areas of Expertise as a Trainer

Topics of Training Programs:

Personal Excellence: I covered topics like Self Mastery, Emotional Intelligence, Being Assertive, Communication Skills, Time Management, Stress Management, Presentation Skills, Business Etiquette, Culture sensitization (Indian, European and American), Managing Relationships, Self Motivation and Creating Excellence. As an ESL trainer, it also included correct pronunciation and accent neutralization.

Leadership Excellence: Leadership Excellence programs range from Personal Leadership, Leadership Advantage, Managerial Leadership, Team Leadership, Change Leadership and Action Centered Leadership. These programs are highly customizable and I have done them for various requirements (e.g. individual, corporate etc.)

Management Excellence: It is a bouquet of programs that are required by all corporate and management students. It includes First Level Management, Conflict Management, Change Management (process), Decision Making Skills, Negotiation Skills, Cross Functional Training, Smart Hiring, Performance Enhancement, Feedback and Coaching Skills.

Sales Excellence: This domain is highly customized and planned as per different markets. It rages for sales programs for retail sales to high value sales including telephonic sales. The program includes Selling skills, Persuasive Selling, Art of selling, Turning Objections into Opportunities, and not to miss our unique NLP for sales professionals program. We also offer programs like Key Account Management and Channel Management.

Service Excellence: Service Excellence includes topics like Excellent Customer Relationship Management, Telephonic Service, Managing Angry Customers and Turning Complaints into Opportunities, Managing Different Cultures.

Competency as Trainer:

•Soaring Retention and Recall: Learners significantly increase ability to remember information. Up to 90% retention or more is possible (versus 5-30% with traditional methods).

•Enhanced Comprehension: Learners improve comprehension of course materials and remain focused and attentive throughout the training program

•Rapid Learning: Training cycle can be shortened since learners assimilate information faster.

•Increased Application of Skills: When employees learn fast, effortlessly, and can readily access information and knowledge from long-term memory, skills are easy to apply on the job after the training.

Training Audience included:

• Executive ,Team Leaders/AM/ DM/ Managers, Senior Managers/ AVP/ VP, Branch Managers in PSU (Public Sector Units), Ex Policemen/Army Personnel, MBA/ BBA/ BCA/ BTECH Students ,Associate & Senior ,professors /School Teachers ,Airline Staff, Media and IT Staff members of Various Clients, Special Kids/Women below poverty line.