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Karol Bagh, Delhi

Course ID: 16773

Karol Bagh, Delhi

Mr. Subha Nandi picture
Mr. Subha Nandi
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About the Course

The "Foundation Level" is the entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL® Service Life Cycle, including the linkages between Life Cycle stages, the processes used and their contribution to Service Management practices.

Topics Covered

Workshop Outline:

*Module 1 – Introduction
*Module 2 – Service Lifecycle
*Module 3 – Service Management as a Practice
*Module 4 – Key Principles, Models and Concepts
*Module 5 – Life Cycle Phases:
*Service Strategy
*Service Design
*Service Transition
*Service Operation
*Continual Service Improvement
*Integration of the 5 Core Processes

Who should attend

The ITIL® qualification is open to any individual who may have an interest in the subject.



What you need to bring


Key Takeaways

A basic understanding of the ITIL® framework
An understanding of how ITIL® can be used to enhance the quality of IT service management within an organization
The Knowledge within an organization that has adopted and adapted ITIL®, who needs to be informed of, or contribute to an ongoing service improvement program

Date and Time

Not decided yet.

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About the Trainer

Mr. Subha Nandi picture

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Mr. Subha Nandi

ITIL Expert, COBIT, Prince2, MCP, ISO 20000

Mr. Subha Nandi has more than 15 years of experience.


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