Shanthi M.

• MBTI Certified * DiSC Profile 2.0 * Life Skills Coach ( To be certified Feb 2016)*NLP Practitioner Certification ( Feb 2016)
Designed and facilitated Personal Effectiveness Program for senior research engineers in prestigious research and development centre in Manipal in December 2015 with Level 1 to Level 3 assessment with a satisfaction score of 4.6 out of 5
Designed and facilitated Managerial Effectiveness Program for senior managers in prestigious research and development centre in Manipal in December 2015 with Level 1 to Level 3 assessment with a satisfaction score of 4.7 out of 5
Designed and facilitated more than 30 Junior management sessions ‘Stepping Upto Management’ program for more than 450 new managers
Used the MBTI tool ( Certified MBTI practitioner) as a key to facilitate leadership and management skills through more than 50 ‘Enhancing Managerial Effectiveness’ workshops more than 700 for mid level and senior level managers
Facilitated Leadership programs - Leading People For Results and Leading People Through Change program for more than 300 senior managers in HP( India) along with Problem Solving and Decision Making
Designed and facilitated Interpersonal Skills program ‘Building Support for Your Ideas’ program for senior managers in HP who were facing issues related to employees non-resilient to changes.( India and Sydney)
Certified more than 300 managers, supervisor and project managers as certified instructors across Asia Pacific and Costa Rica as a certified MIP.( India, Philippines and Costa Rica)
Designed and facilitated Offsite Team Building for Call center managers and team members in Rishikesh (White river rafting) and Jim Corbett National park.
Designed and facilitated more than 30 Customer Skills Interaction session across 500 for newly set up Global Solution Center employees/managers in Bangalore.
Designed and facilitated Customer Satisfaction Training for more than 300 managers across major locations in India.( Delhi, Mumbai, Chennai, Bangalore, Lucknow, Hyderabad, Kolkata, Chandigarh and Cochin)
Designed and facilitated Communication skills program “Let us Communicate for Results’ blended solution for manager and employee partnership for select business within HP, followed by 5 hours face to face sessions
Facilitated more than 50 sessions of New Employee Orientation with the group size ranging from 100-150 with the thrust on imparting company value, beliefs and culture, both Face to face and virtual.
Certified PDI profiler and have conducted 15 sessions of coaching across 15 senior managers
Designed and rolled out New Employee Orientation with 30-90-120 days onboarding framework winning the citation award from ASTD in 2011 for the best world wide onboarding training content and implementation
Conducted several voluntary professional program on public speaking, interview skills and personality development for colleges in Chennai
The Growth Path
1994 – 1996 Marketing Reseller, Chennai
1996 – 1997 Project Leader - Contractual/Customer Information Centre (Contractual), New Delhi
Jan’97 - Feb’04 Training Specialist and Escalation Administrator, New Delhi
Feb’04 – Nov’07 L&D Instructor, Bangalore – Soft Skills, Management & Leadership Program
Dec’07 – Sept’13 Global Learning Program Manager – Channel & Retail Sales Onboarding, Chennai
Sept’13- April 2015 Global Business Learning and Development Partner, Chennai
Since May 2015 Independent Trainer and Coach