Navpreet K.

CAREER HISTORY:

2011 AAR PEE Service Station

Sep’11 CUSTOMER SERVICE MANAGER (Part time)

Responsibilities and achievements:

Accomplishing customer service human resource objectives by recruiting, selecting,orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees;communicating job expectations; planning, monitoring, appraising, and reviewing job

contributions; planning and reviewing compensation actions; enforcing policies and procedures.

· Achieve customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system
improvements; implementing change.

· Meeting customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions etc.

2010 – 2011 ACADEMIC COLLEGE OF LONDON, U.K

Nov’10 – August’11 LECTURER

Responsibilities and achievements:

· To contribute to teaching Business Strategy and Human Resource Management at

undergraduate(Level 5) and (level7) postgraduate levels through: Design, preparation and

development of Module teaching material, Delivery of Modules through lectures, seminars,Assessing Modules which includes setting and marking assignments.

· Give advice and guidance to students to support their academic progress.

2010 – 2010 2 SISTERS, U.K

Sep’10 – Oct’10 ADMINISTRATOR (One month Contract)

Responsibilities and achievements:

· Accurately and efficiently data process information onto the time and attendance systems on a daily basis.

· Regularly communicate with all employees, Line Supervisors and Supervisors to ensure effective management of time and attendance system.

· Work in partnership with the HR team to report any changes and Absenteeism review & taking notes in case of any dispute on the Site.

· To collate and distribute the daily costing for the Site to the Site Finance team.

· Data input and collating of new starters, leavers and transfers, making the necessary changes to the database.

· Translating English in Punjabi, Hindi and Urdu.

2007 – 2009 NEW HORIZONS, Computer Learning Centre

Jan’07 – Sep’09 BRANCH MANAGER

Responsibilities and achievements:

· Direct the overall operations of the centre as well as supervise and develop the Sales

Department’s personnel to ensure a highly motivated and efficient staff.

· Monitor sales trend, recommend new products and marketing strategies as appropriate for achieving sales and collections goals

· Responsible for scheduling instructors, classrooms and resources necessary to deliver

training.

· Recruiting and Conducting Seminars in Universities and Colleges in order to capture target market. responsible for sales, training, placements accounts & administrative work at centre level

· Centre profitability, revenue generation based on student enrollments

· Implementations of systems & processes, people management and MIS.

· Responsible for customer acquisition through various marketing activities, developing relationship and co-ordination with school, colleges and coaching centers in the territory.

2005 – 2006 CAREER MAKERS

June’05 – Dec’06 IELTS - TRAINER

Responsibilities and achievements:

· To train students in all 4 skills: listening, reading, writing and speaking including grammar and pronunciation for the IELTS

· Conduct group discussions, role plays and other interactive sessions

· Preparation of appropriate materials for their study.

· Special training for embassy interviews.

· Conducting presentations in colleges for spoken English and soft skill development,

Interview and Group discussions.

2005 – 2005 INVEST TODAY(KIDS MAGAZENE)

Feb’05 – May’05 Event Organizer and Team coordinator

Responsibilities and achievements:

· Producing detailed proposals for events (e.g. timelines, venues, suppliers, legal obligations,

staffing and budgets)

· Post-event evaluation (including data entry and analysis and producing report.

· Coordinating teams of individuals and their progress analysis.

2003 – 2004 AIRTEL

Oct’03 – Oct’04 Call Centre Executive

Responsibilities and achievements:

· Answer phones professionally and respond to customer inquiries and handle and resolve customer complaints.

· Identify and escalate priority issues

· Complete call logs and call reports.

Oct’03 – Mar’04 Team - Leader

Responsibilities and achievements:

· Monitoring, organizing, and coaching team on a day-to-day basis.

· Handling escalated calls, complaints, questions, and queries as necessary.

· Carrying out team meetings and actively participating in the monthly and weekly meetings.

· Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets.