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Y Vohra Six Sigma trainer in Bangalore/>

Y Vohra

Six sigma Black Belt

BTM Layout, Bangalore, India - 560076.

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Overview

Hirottam Borah
10 years experience in Quality Management and Process Excellence in BPO/ITES (Voice and Transactional Process). Six Sigma Back Belt certified.
EXPERIENCE SUMMARY

Process RE-Engineering, Process Improvement, DMAIC approach and Application Development.

Successful completion of Six Sigma Black Belt Projects for Transactional Process and Green Belt Projects for Insurance, Telecom, HR, Retail and KYC Process

Drive continuous improvement culture through training, co-ordination and implementation of principles of Lean/Six Sigma in day-to-day operations in KPO/BPO

Work closely with Operation teams to obtain input of diverse views, facilitate generation of ideas, analyze operational risks (FMEA), extend support in managing client escalations (RCA) and work across traditional functional boundaries to mitigate risks and establish common goals to deliver value to the business

? Act as a Change Agent and work closely with Operation, Transition, Training, On-site
teams and clients to optimize Quality, Efficiency, Cost and Customer Value in
multiple client engagements

Develop metrics that provide data for process management and indicators for future improvement opportunities through Lean Six Sigma Methodologies.

Produce new process improvement techniques and services.

Implementing Automated Dashboards.

Conduct gap analysis and recommend improvement strategies.

Identify the present problems / issues with current customer management processes.

Successful completion of 24 Green Belt
10 Black Belt Projects
Reduce the cost of Quality by 30% for Procurement (F&A Process),yield a savings of $50K (DMAIC Black Belt Project)
Reduce 4 FTEs from Procurement (Supplier Quality process) which leads a savings of $12K per annum
Reduce the AHT for Inbound customer care process
Achieve the External Quality 98% of an AP(F&A Process)
Achieve the Quality accuracy of 96% for Customer Query Email Process.

Training

Imparted 50 Hours training in Six Sigma Back Belt
Imparted training for ISO 9001
Imparted Training for Sig Sigma Green Belt, Yellow Belt

Languages Spoken

English

Hindi

Address

BTM Layout, Bangalore, India - 560076

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Teaches

Six Sigma Training Classes

Class Location

Online (video chat via skype, google hangout etc)

Student's Home

Tutor's Home

Years of Experience in Six Sigma Training Classes

10

Reviews

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FAQs

1. Which classes do you teach?

I teach Six Sigma Certification and Six Sigma Training Classes.

2. Do you provide a demo class?

Yes, I provide a free demo class.

3. How many years of experience do you have?

I have been teaching for 10 years.

Teaches

Six Sigma Training Classes

Class Location

Online (video chat via skype, google hangout etc)

Student's Home

Tutor's Home

Years of Experience in Six Sigma Training Classes

10

No Reviews yet! Be the first one to Review

Y Vohra describes himself as Six sigma Black Belt. He conducts classes in Six Sigma Certification and Six Sigma Training. Y is located in BTM Layout, Bangalore. Y takes at students Home, Regular Classes- at his Home and Online Classes- via online medium. He has 10 years of teaching experience . HeĀ is well versed in English and Hindi.

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