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Bellandur, Bangalore

Course ID: 14627

Bellandur, Bangalore

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Date and Time

Not decided yet.


About srinivas

Has got around twenty plus years of experience in IT Domain. Has experience is analysis, design, coding and implementation of small, medium as well as large projects. Has performed various roles like programmer, analyst, database architect, project leader as well as project manager. Has successfully executed project for Indian as well as overseas clients. Has around three years of experience in Training Domain.
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About the Course

Manage CRM application. Responsible for maintaining the functional areas of data management, forecasting, deal registration, contacts, leads, campaigns, opportunities, quotes, dashboards and reports etc
Implement new enhancements including creation of custom objects, workflows, email alerts and templates, and campaigns
Develop and maintain visualforce, AppExchanges, pages and integration to other third party solutions
Maintain multiple user roles, security, profiles, workflow rules, etc. Support train new end users on the application
Participate in cross-functional teams that address strategic business issues involving CRM and sales operations
Implementing and managing various complex sales, marketing , legal and services business processes within multiple Org
Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally
Identify SFDC usage problems and craft technical / communication plans to IT/business teams
Solid business analysis skill. Must have good inter-personal skills and be able to mentor & motivate team members
Must be comfortable in rapidly changing and sometimes ambiguous work situations. Keen attention to detail and complex problem solving abilities from operational and technical perspective. Ability to work independently and engage supervisor as needed

Topics Covered

Cloud Computing Fundamentals
Key characteristics of cloud computing
Classification of Cloud Computing
Based on as a service model
SAAS (Software as a service)
PAAS (Platform as a service)
IAAS (Infrastructure as a service
Based on deployment or access model
Public Cloud
Private Cloud
Hybrid Cloud
Sales Force CRM Concepts
What is CRM?
How CRM can help?
Sales force CRM Navigation terminology
Compare CRM with other CRM products
Customization in sales force .com CRM
Introduction to sales force CRM Setup tool
Personal Setup
App Setup
Admin Setup
Salesforce.Com Cloud Overview
Sales Cloud
Service Cloud
Collaboration Cloud

Who should attend

Who has knowledge in java


Computer with internet connection

What you need to bring

internet with computer

Key Takeaways

About sales force and good job


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