HSR Layout, Bangalore
This course is designed for IT professionals and business analysts who already have prerequisite technical knowledge of the underlying infrastructure and components that integrate with Service Manager 2012. These IT professionals are primarily responsible for implementing a service desk and need in-depth knowledge of Service Manager 2012.
Must have knowledge of:
*Windows Server 2008 R2 operating system.
*Active Directory Domain Services (AD DS).
*PowerShell and SQL Server Reporting Services.
*Service Manager (helpful but not required).
*Administration of other System Center 2012 products (helpful but not required).
*Information Technology Infrastructure Library (ITIL) or Microsoft Operations Framework (MOF) (helpful but not required).
At the end of SCSM 2012 training course, participants will be able to:
*Explain the role of Service Manager 2012 and the entire System Center suite.
*Describe the fundamentals of MOF and ITIL as they relate to Service Manager 2012.
*Discuss the overall architecture and design considerations for Service Manager 2012.
*Install and configure Service Manager 2012.
*Import and configure management packs.
*Populate Service Manager 2012's Configuration Management Database (CMDB).
*Establish role-based security.
*Extend the functionality of Service Manager 2012 using connectors.
*Utilize lists, queues and templates.
*Implement incident, change, release and service level management.
*Design workflows for automated incident routing and escalation.
*Configure the Service Manager 2012 environment.
*Create service offerings and request offerings and customize the Self-Service Portal.
*Implement runbook automation activities with Orchestrator 2012.
*List System Center 2012 Service Pack 1 updates.
*Integrate Service Manager 2012 with the System Center 2012 suite.
Not decided yet
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