Signup as a Tutor

As a tutor you can connect with more than a million students and grow your network.


Submit your enquiry for System Center Service Manager

Please enter valid question or comment

Please select a category

No matching category found.

Please enter your name.

Please enter valid Phone Number

Please enter the Pin Code.

By submitting, you agree to our Terms of use and Privacy Policy

Connect With SpringPeople Software Private Limited

You have reached a limit!

We only allow 20 Tutor contacts under a category. Please send us an email at for contacting more Tutors.

You Already have an UrbanPro Account

Please Login to continue

Please Enter valid Email or Phone Number

Please Enter your Password

Please Enter valid Password or OTP

Forgot Password? Resend OTP OTP Sent

Sorry, we were not able to find a user with that username and password.

We have sent you an OTP to your register email address and registered number. Please enter OTP as Password to continue

Further Information Received

Thank you for providing more information about your requirement. You will hear back soon from the trainer


course photo

System Center Service Manager

HSR Layout, Bangalore

No Reviews Yet
0 Interested

About the Course

This course teaches participants how to design, deploy and maintain Service Manager 2012 within their organizations. Participants are introduced to the various System Center 2012 products and will learn how Service Manager 2012 is designed and deployed within the System Center suite. In addition, participants will learn how to customize the end user experience and automate service request responses, as well as learn best practices for using Service Manager 2012. This course incorporates hands-on learning opportunities so participants can practice applying business solutions to real-world scenarios. After completion, participants will have the skills necessary to manage Service Manager 2012 for maximum business benefit.

Topics Covered

1. Introduction to System Center 2012 Service Manager
2. Overview of ITIL and MOF
3. Design and Deployment Considerations for Service Manager 2012
4. Installing and Configuring Service Manager 2012
5. Managing Service Manager 2012 Security
6. Extending Service Manager 2012 with Connectors
7. Incident Management
8. Change Management and Activity Management
9. Release Management
10. Service Level Management
11. Using the Self-Service Portal
12. Managing the Data Warehouse and Reporting
13. Orchestrator 2012 and Service Manager 2012 Integration
14. System Center 2012 Service Pack 1

Who should attend

This course is designed for IT professionals and business analysts who already have prerequisite technical knowledge of the underlying infrastructure and components that integrate with Service Manager 2012. These IT professionals are primarily responsible for implementing a service desk and need in-depth knowledge of Service Manager 2012.


Must have knowledge of:

*Windows Server 2008 R2 operating system.
*Active Directory Domain Services (AD DS).
*PowerShell and SQL Server Reporting Services.
*Service Manager (helpful but not required).
*Administration of other System Center 2012 products (helpful but not required).
*Information Technology Infrastructure Library (ITIL) or Microsoft Operations Framework (MOF) (helpful but not required).

What you need to bring


Key Takeaways

At the end of SCSM 2012 training course, participants will be able to:

*Explain the role of Service Manager 2012 and the entire System Center suite.
*Describe the fundamentals of MOF and ITIL as they relate to Service Manager 2012.
*Discuss the overall architecture and design considerations for Service Manager 2012.
*Install and configure Service Manager 2012.
*Import and configure management packs.
*Populate Service Manager 2012's Configuration Management Database (CMDB).
*Establish role-based security.
*Extend the functionality of Service Manager 2012 using connectors.
*Utilize lists, queues and templates.
*Implement incident, change, release and service level management.
*Design workflows for automated incident routing and escalation.
*Configure the Service Manager 2012 environment.
*Create service offerings and request offerings and customize the Self-Service Portal.
*Implement runbook automation activities with Orchestrator 2012.
*List System Center 2012 Service Pack 1 updates.
*Integrate Service Manager 2012 with the System Center 2012 suite.
There are no Reviews yet. Be the First to Review
Questions and Comments

Thousands of experts Tutors, Trainers & other Professionals are available to answer your questions

Comment ?

Questions Guidelines

  • Start your question with simple statements like "what", "when", "where", or "how".
  • Ensure your question or answer is not offensive or insensitive - it may be voted down or banned.
  • Please provide as much detail as possible as this will allow our members to better understand and respond to your question.
  • Take some time to categorize your question. This will greatly help other users find the question.

You can add upto 6 Images


There are no Reviews yet. Be the First to Review

Date and Time

Not decided yet.

cash back100% Money Back Guarentee

About the Trainer


B.Tech, M.Tech

The trainer is an expert and has 12+ years of exhaustive experience in the IT industry with vast exposure to designing and developing applications. He is able to create rich, interactive and lively learning experience. His ability to powerfully communicate complex
technology concepts to audiences of various levels is highly appreciated by his trainees and training managers. Global giants, such as Nokia, IBM, Sun, Capgemini, GE, Sap Labs, Accenture, HP, NSN, Honeywell etc have benefited from his training deliveries, and keep coming back for repeated deliveries.
Seats Left-

Students Interested 0

Course Id: 21584