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SALESFORCE DEVELOPER

 

SALESFORCE – SYLLABUS

 

^Ø CHAPTER 1

• Introducing the concept of Cloud Computing

 

• Introduction of cloud vendors (Salesforce)

 

• Overview of each of three building blocks in cloud applications
  • SAAS

 

• PAAS

 

• IAAS

 

• CHAPTER 2

 

• Overview of Database Concepts

 

• Normal (Excel based) Database Vs. Relational (Salesforce) Database

 

• Benefits & Use of Relational Database

 

• Introduction of Salesforce Objects

 

• Introduction of MVC Architecture: Data Model, View, Controller

• CHAPTER 3

 

• Introduction of Apex

 

o  Data Types and Logic

 

o  Building Business Logic in a multitenant environment.

 

• Introduction to Development Tools and Deployment Tools

• CHAPTER 4

 

• Introduction of Visualforce Pages

 

o  Difference between Standard Controller & (Custom) Controller

 

• Hands-on to Create a List-view, Detail-Page, Copy the page as PDF

 

• when click a Button or Link

 

• Hands-on to display data in Table format, enabling pagination, calling

 

• Action on a Button or Link, etc.

 

• Use of JavaScript and Ajax in VF-pages.

• CHAPTER 5

 

• Complex Business Logic Implementation

 

o  Introduction of Collection Types, Loops & DML Statements

 

• Understanding of Traditional FOR LOOP & Advance FOR LOOP

 

• Understanding of Loops with SOQLs

 

 

• CHAPTER 6

 

• Introduction of Apex Classes

 

o  Use as a Controller for a VF page

 

o  Difference between Controller & Extension

• Introduction of test class & methods to cover Apex

• CHAPTER 7

 

• SOQL & SOSL

 

o  Introduction of SOQL & SOSL

 

• Introduction of Queries traversing from Child to Parent Object

 

• Introduction of Queries traversing from Parent to Child Object

 

• Introduction of aggregate Queries

 

• Introduction of Semi-Join & Anti-Join

 

• Field Semi-Join & Anti-Join

 

• Reference Semi-Join & Anti-Join

• CHAPTER 8

 

• Implementation of Apex-Trigger

 

• Understanding & Use of Trigger Context Variables

 

• Invoke a class or its method via Triggers

 

• Apex Trigger best practice

 

• Trigger limitations

• CHAPTER 9

 

• Testing framework

 

• Creating, Running and Viewing Tests

 

• Supplying test Data

 

• Testing Bulk Operations and with multiple users

• CHAPTER 10

 

• Introduction to Web services.

 

o  Inbound SOAP Web Services

 

• Creating a custom SOAP Web Services

 

• Introduction to Rest Web services

• CHAPTER 11

 

• Introduction to Dynamic Apex

 

o  Introduction to Batch Apex

 

• Introduction to Lighting Experience

 

• Introduction to Email Services

• CHAPTER 12

 

• Case Study

 

SALESFORCE ADMINISTRATOR

 

SALESFORCE - SYLLABUS

• CHAPTER 1 (Introduction)

 

• Introducing the concept of cloud computing

 

• Introduction of cloud vendors (Salesforce)

 

• Overview view of each of three building blocks in cloud application

 

• SaaS | PaaS | IaaS

 

• Sales Process and its details

 

• CRM (Customer Relationship Management)

 

• Type of CRM

 

• CHAPTER 2 (Basics)

 

• Overview of database concepts

 

• Database structure

 

• Introducing the force dot com platform

 

• Understanding of standard object

 

• Standard object flow and relationship

 

• Creating of free developer account

 

• Use of Help & Training

• CHAPTER 3 (Introduction salesforce)

 

• Getting around salesforce app

 

• Company profile and details

 

• Building a simple app

 

• Introduction of standard object and custom object

 

• Introduction of tab | standard and custom fields | details page and related list

• CHAPTER 4 (Details of Salesforce environment)

 

• Enhancement of the app

 

• Relationship | Type of relationship

 

• Understanding of each relationship with a business case

 

• Type of relationship (One to One | One to Many | Many to Many)

 

• Introduction of primary keys and foreign keys

 

• User Profile

 

• User Record

 

• Mange Users

 

• Troubleshoot user login issues

 

• Profile and permission sets

 

• CHAPTER 5 (Security)

 

• Security in salesforce app

 

• Organization level

 

• Object level

 

• Describe different object wise permission and their impact

 

• Difference between read v/s view all, edit v/s modify all

 

• Record level security

 

• OWD (Organization wide default)

 

• Sharing rule (record sharing)

 

• Role hierarchy

 

• Manual sharing

 

• Account team

 

• Opportunity team

 

• Public Group

 

• Field level security

 

• Field property

 

• Field accessibility

 

• Required property

• CHAPTER 6 (Customization)

 

• Business logic implementation

 

• Standard fields and custom fields

 

• Master-Detail relationship

 

• Roll up summary

 

• Validation rule

 

• Introduction and use of record type

 

• Page layout

 

• Sales process and record type

 

• Introduction and use of different page layout using record type

 

• Data quality

 

• CHAPTER 7 (Automation)

 

• Approval process

 

• Single step and multi steps

 

• Difference between workflows and approval process

 

• Order of execution

 

• Email administration

 

• Web to lead

 

• Web to case

 

• Workflow

 

• Assignment rule
• Auto response rule

 

• Escalation rule

 

• Rules for automation

• CHAPTER 8 (Data Management)

 

• Introduction import wizard

 

• De-duplication as default behavior

 

• Introduction and use of apex data loader

 

• Use of different action like insert|Update|Upsert | etc.

 

• Difference between import wizard and data loader

 

• Pre-requisite of data migration

 

• Mass transfer records

• CHAPTER 9 (Report & Dashboard)

 

• Report types (Standard and custom)

 

• Introduction of types of report

 

• Tabular report

 

• Summary report

 

• Matrix report

 

• Joint report

 

• Features of SFDC report

 

• Custom summary formula fields

 

• Bucket fields

 

• Conditional highlighting

 

• Scheduling report

 

• Grouping |sorting |etc.

 

• Introduction of different dashboard component and usage

 

• Selection of component for requirement

 

• Dashboard settings

 

• Formatting of different graph

 

• Drill down to source report

 

• Dashboard running user concept

 

• CHAPTER 10 (Case Study)

 

• Case study

 

• Enterprise level case studies

 

• Manufacturing industry case study

 

• Banking services case study

 

• Web and digital case study