"Quality Analyst Training - Contact Center & IT Service Desk" is no longer available

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Sultanpalya, Bangalore

Course ID: 5975

Sultanpalya, Bangalore

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Abhishek Tripathi picture
Abhishek Tripathi

SSGB, ISO Lead Auditor, Quality Manager

About Abhishek Tripathi

I'm a Quality Professional with 9+ years of experience in the field of Quality Management, Six Sigma, Lean, Information Security with specialty in Business Services (BPO) Process improvement et al Call Center, IT Servicedesk etc
I have been training Quality Analysts since last 6 years in my experience with HCL, iGate and IBM with many excelling well in their careers. I have trained working professionals (age 30+) on Computer Basics while working with an NGO in 2002 which laid the foundation of training for me.
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About the Course

The class will focus upon the basics for the Quality Analyst in BPO and IT Service Desk to do their job better. The course contains the material for Six Sigma Yellow Belt, 7 QC Tools, Lean and various other QA specific activities

Topics Covered

Lean Methodology
Six Sigma Basics
7QC Tools
QA Monitoring Analysis
AnalyticalTechniques
1. 5 Why
2. Fishbone
3. Regression
4. Correlation
5. Bond Factor
6. Pareto
7. Histogram etc

Who should attend

Aspiring Quality Analysts, Team Leaders, Subject Matter Experts who want to excel in their career having an edge over their competitors

Pre-requisites

1-2 years of experience in Contact Center, BPO, IT Servicedesk

What you need to bring

A notepad, pen and laptop (if available)

Key Takeaways

Refer Topics Covered

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