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Quality Analyst Training - Contact Center & IT Service Desk

Sultanpalya, Bangalore

1,000

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About the Course


The class will focus upon the basics for the Quality Analyst in BPO and IT Service Desk to do their job better. The course contains the material for Six Sigma Yellow Belt, 7 QC Tools, Lean and various other QA specific activities

Topics Covered

Lean Methodology
Six Sigma Basics
7QC Tools
QA Monitoring Analysis
AnalyticalTechniques
1. 5 Why
2. Fishbone
3. Regression
4. Correlation
5. Bond Factor
6. Pareto
7. Histogram etc

Who should attend

Aspiring Quality Analysts, Team Leaders, Subject Matter Experts who want to excel in their career having an edge over their competitors

Pre-requisites

1-2 years of experience in Contact Center, BPO, IT Servicedesk

What you need to bring

A notepad, pen and laptop (if available)

Key Takeaways

Refer Topics Covered
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jagadeesh 13/09/2013

hi this is jagadeesh from bangalore...i am having 2+ years exp in it service desk so plz let me know your contact details though we can discus the training schedule and all...

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hari 29/07/2013

can you provide me your institution's contact details (location, phone number) and info about the training period and fee.

- Hari

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About the Trainer

Abhishek Tripathi picture

Abhishek Tripathi

SSGB, ISO Lead Auditor, Quality Manager


I'm a Quality Professional with 9+ years of experience in the field of Quality Management, Six Sigma, Lean, Information Security with specialty in Business Services (BPO) Process improvement et al Call Center, IT Servicedesk etc
I have been training Quality Analysts since last 6 years in my experience with HCL, iGate and IBM with many excelling well in their careers. I have trained working professionals (age 30+) on Computer Basics while working with an NGO in 2002 which laid the foundation of training for me.
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Students Interested 2

Course Id: 5975