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ITIL Intermediate - Service Operation

Jayanagar 3rd Block, Bangalore


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About the Course

In order to provide effective and efficient delivery and support of key services and to ensure fair value for the customer and service provider, IT Service Management departments must successfully implement ITILĀ® Service Operation best practices. In this course, you learn how to plan, implement and optimize the Service Operation processes and gain the skills required to take the ITILĀ® Intermediate Qualification.

Topics Covered

Module 1: Introduction to Service Operation
Module 2: Service Operation Principles
Module 3: Service Operation Processes
Module 4: Common Service Operation Activities
Module 5: Organizing for Service Operation
Module 6: Technology Considerations
Module 7: Implementation of Service Operation
Module 8: Challenges, Critical Success Factors & Risks
Module 9: Summary, case studies, exam preparation and directed

Who should attend

Supervisory staff
Team leaders
Service designers
IT architects
IT consultants
IT audit managers
IT security managers
IT Service Managers


Candidates wishing to be certified must already hold the ITIL Foundation Certificate in IT Service Management which must be presented as documentary evidence to take ITIL SO web-based exam

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Key Takeaways

ITIL Intermediate Certification after attending the class
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About the Trainer

Ananth Kumar picture

Ananth Kumar

Project Manager

12+ years of experience in IT sector
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Course Id: 22288