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"ITIL Foundation Training & Certification " is no longer available

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Old Airport Road, Bangalore

Course ID: 11650

Old Airport Road, Bangalore

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About the Course

SkillMetrix: ITIL intermediate training in bangalore-itil intermediate capability osa,rcv,ppo,soa training in bangalore-itil intemediate life cycle so,sd,ss,st,csi training certification exam at bangalore:QLogy is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards like ITIL, PRINCE2,Cloud Computing, CobiT, ISO 20000, Six Sigma, PMP, ISO 27001, etc. QLogy has in-house capabilities for delivering training, consulting and tools for Service Management, Project Management, CRM and other important processes for an organization.

Topics Covered

ITIL is collection of good practices in IT Service Management
ITIL® Service Strategy,
ITIL® Service Design,
ITIL® Service Transition,
ITIL® Service Operation,
ITIL® Continual Service Improvement.

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Shailesh Wanjara

Certified ITIL Expert & CobiT Certified IQM Practitioner

Areas of Practice:
¯ ITSM implementations
¯ ITIL Gap Analysis and Consultancy
¯ ISO 20000 Consultancy
¯ Various ITIL V2 & V3 Trainings at all levels
¯ COBIT Trainings
¯ Project/Program Management
¯ Business/Systems Analysis
¯ Data Analysis
¯ Post-implementation reviews
Industry Lines:
¯ Telecommunications
¯ Financial Services
¯ Technology Services
¯ Service Management Tools
Education & Certifications:
¯ MBA from Pune University
¯ ITIL v2 and v3 foundation certified
¯ ITIL Service Manager (V2 Manager Certification)
¯ ITIL V3 Expert Certified
¯ ISO 20000 Internal Auditor Certification
¯ CobiT Certified
Professional Experience:
Shailesh Wanjara is a Senior Consultant in the IT Service Management (ITSM) practice
of QLogy Management Services Pvt. Ltd. Shailesh is a hard-working professional who
values his productivity in an organization right from day zero. He is working towards a
successful and rewarding career in consulting organizations to help them realize the
true potential of their investments in IT. He has 9+ years of experience in IT domain in
ITSM, Server Support, Desktop Support, Networking, Managed Services and IT
Infrastructure Services in designing and customizing the solutions through consulting
and training practice. He brings in the experience from an IT service provider¯s &
System Integrator¯s point of view.
Trainings, Consulting, Auditing and Tools Implementation for
ITIL | ISO 20000 | CobiT | PMP | Six Sigma | CMMI | ISO 27001
Shailesh Wanjara
Certified ITIL Expert & CobiT Certified
IQM Practitioner
Experience Highlights:
Shailesh has specific experience on various end to end ITIL / ISO 20000 and ITSM
implementations and consulting projects such as follows:
¯ One of the largest bank in Saudi Arabia wants to implement BMC Remedy
ITSM to streamline the service support activities of the bank¯s IT team.
Shailesh was involved in the project from the conception to delivery in terms
of Requirement Gathering, Understanding Docs, Reporting, Conducting the
analysis/brainstorming workshops, Communications with the business/user
representatives involved in implementation and User Trainings. He is also
responsible for status reporting and management presentations at end of
each major phase of implementation.
¯ A software services organization (6,000 employee strength) : Client desired
to have their internal IT support team (@60 members) motivated and trained
for process performance improvements before an ISO 20 000 audit. Shailesh
Delivered an orientation workshop where we secured acknowledgement from
the team for the gap-analysis and agreement for performance improvements
targets. The client team was highly motivated towards performance
improvement. The bi-monthly targets set in the last ¯commitment¯ session
were actually achieved by the team on an average within 25 days,
telescoping one year¯s improvement in less than six months.
¯ Shailesh has worked with a large technology company as core member of
ITSM practice and implementation. He has done ITIL process consultancy
(Gap analysis, project planning, design) for the company. He was also
involved in ISO 20000 work, ITIL Process Design and Implementation,
Reporting Design and implementation.
¯ He has been involved in ITIL in various roles like: Core Team Member ITSM
Practice and Implementation, ITIL Process consultancy (Gap analysis ¯
specially for incident and problem management process, project planning,
design) Design and development of ITIL Training Courseware and its delivery
Team member Employee ITIL Certification program.
¯ Trainings worldwide: Shailesh has delivered trainings worldwide in the areas
of ITIL. He has delivered several trainings in ITIL Foundation, ITIL Service
Manager in India, Middle East and Africa.
¯ Multiple End to End ITIL and ISO 20000 certifications consultancy experience
which includes all aspects of ITIL like Current State and Gap Analysis,
Implementation, Pre Certification Audit, Tool customization guidelines and
project planning
1. Total experience of more than nine years
2. Spent over 2 years in IT Service operations at various levels.
3. Spent Two years as a team member for implementing Remedy (IT Service
Management Tool from BMC Software).
Trainings, Consulting, Auditing and Tools Implementation for
ITIL | ISO 20000 | CobiT | PMP | Six Sigma | CMMI | ISO 27001
Shailesh Wanjara
Certified ITIL Expert & CobiT Certified
IQM Practitioner
4. Worked on Remedy migration projects.
5. Worked on enhancement and optimization and utilization aspects of open source
ticketing system OTRS for the one of the employers.
6. Has worked on ITIL Framework as trainer, consultant and implementer.
7. Have done various assignments on ITIL / ISO 20000 consulting and implementations
along with open source tool like OTRS.
8. Has worked on service management tools like Remedy (BMC Software) and also
on Discovery and Event monitoring tool from BMC.
Consulting and Implementation:
¯ Implemented (On-site Team Member/Functional Consultant) Remedy (ITSM Tool) at
a multinational bank in Saudi Arabia and other various companies with On site/Off
Site model.
¯ Worked as Subject Matter Expert for the courseware development on ITIL
Foundation, Practitioner & Managers level.
¯ Played instrumental role in getting many organizations certified for ISO 20000
¯ Played instrumental role in getting organization accredited for ITIL Foundation ,
Practitioner and Managers level
¯ Trained more than 1000 + people at ITIL V3 Foundation level with passing rate of
more than 95 % in India, Middle East and Mauritius
¯ Delivered ITSM Managers and V2-V3 Managers¯ Bridge Training in India, Middle East
and Mauritius
¯ IT Governance & COBIT Foundation Trainings
1. ITIL V2 Managers Certified.
2. ITIL V3 Expert
3. COBIT Foundation Certified
4. ISO 20000 Internal Auditor Certified
5. ITIL V2 & ITIL V3 Foundation Certificate
6. Certified on ITIL V3 Intermediate Modules


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