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"ITIL Foundation Training & Certification with Passing Warrantty at Hyderbad on 28th-29th September" is no longer available

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Ejipura, Bangalore

Course ID: 11566

Ejipura, Bangalore

No Reviews Yet

About the Course

Why QLogy:
1.Best in class instructors – All certified ITIL expert.
2.100% Passing Warranty
3.World class course material with inputs from Subject Matter Expert who scored 100% at ITIL Manager’s Bridge to achieve ITIL Expert Certification.
4.Great support Team.
5.Support from expert professionals even after training.
6.You can avail lucrative discounts.

Topics Covered

Course Introduction
? Student and Instructor Introduction
? Course Learning Objectives
? Course Agenda
Service Management as a practice
? Best Practices in Public Domain
? ITIL as a Good Practice
? Concept of Service
? Concept of Service Management
? Processes & Functions
? Roles and Responsibilities
? The RACI Model
? The Service Lifecycle
? Basic Concept of Service Strategy
? Basic Concept of Services Design
? Basic Concept of Services Transition
? Basic Concept of Services Operation
? Basic Concept of Continual Service Improvement
? Exercise & Module Summary
Service Strategy
? Basic Concept of Service Strategy
? Principles and Modules of Service Strategy
? Processes of Service Strategy
? Exercise & Module Summary
Service Design
? Basic Concept of Service Design
? Principle and Modules of Service Design
? Processes of Service Design
? Service Level Management
? Service Catalogue Management
? Availability Management
? Information Security Management
? Supplier Management
? Capacity Management
? IT Service Continuity Management
? Design Co-ordination
? Service Design Package
? Exercise & Module Summary
Service Transition
? Basic Concept of Service Transition
? Processes of Service Transition
? Change Management
? Release and Deployment Management
? Knowledge Management
? Service Asset and Configuration Management
? Transition Planning and Support
? Exercise & Module Summary
Service Operation
? Basic Concept of Service Operation
? Service Operation Process
? Incident Management
? Problem Management
? Event Management
? Request Management
? Access Management
? Services Operation Functions
? The Service Desk Role
? The Technical Management Role
? The Application Management Role
? The IT Operation Management Role
? Exercise & Module Summary
Continual Service Improvement
? Basic Concept of CSI
? Principles and Models of CSI
? CSI Processes
? Exercise & Module Summary
Technology and Architecture
? Service Automation
? Competence and Skills for Service Management
? Competence and Skills Framework
? ITIL Qualification Scheme
? Module Summary

Who should attend




What you need to bring


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About the Trainer

Shailesh Wanjara picture

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Shailesh Wanjara

Certified ITIL Expert & CobiT Certified IQM Practitioner

Areas of Practice:
 ITSM implementations
 ITIL Gap Analysis and Consultancy
 ISO 20000 Consultancy
 Various ITIL V2 & V3 Trainings at all levels
 COBIT Trainings
 Project/Program Management
 Business/Systems Analysis
 Data Analysis
 Post-implementation reviews
Industry Lines:
 Telecommunications
 Financial Services
 Technology Services
 Service Management Tools
Education & Certifications:
 MBA from Pune University
 ITIL v2 and v3 foundation certified
 ITIL Service Manager (V2 Manager Certification)
 ITIL V3 Expert Certified
 ISO 20000 Internal Auditor Certification
 CobiT Certified
Professional Experience:
Shailesh Wanjara is a Senior Consultant in the IT Service Management (ITSM) practice
of QLogy Management Services Pvt. Ltd. Shailesh is a hard-working professional who
values his productivity in an organization right from day zero. He is working towards a
successful and rewarding career in consulting organizations to help them realize the
true potential of their investments in IT. He has 9+ years of experience in IT domain in
ITSM, Server Support, Desktop Support, Networking, Managed Services and IT
Infrastructure Services in designing and customizing the solutions through consulting
and training practice. He brings in the experience from an IT service providers &
System Integrators point of view.
Trainings, Consulting, Auditing and Tools Implementation for
ITIL | ISO 20000 | CobiT | PMP | Six Sigma | CMMI | ISO 27001
Shailesh Wanjara
Certified ITIL Expert & CobiT Certified
IQM Practitioner
Experience Highlights:
Shailesh has specific experience on various end to end ITIL / ISO 20000 and ITSM
implementations and consulting projects such as follows:
 One of the largest bank in Saudi Arabia wants to implement BMC Remedy
ITSM to streamline the service support activities of the banks IT team.
Shailesh was involved in the project from the conception to delivery in terms
of Requirement Gathering, Understanding Docs, Reporting, Conducting the
analysis/brainstorming workshops, Communications with the business/user
representatives involved in implementation and User Trainings. He is also
responsible for status reporting and management presentations at end of
each major phase of implementation.
 A software services organization (6,000 employee strength) : Client desired
to have their internal IT support team (@60 members) motivated and trained
for process performance improvements before an ISO 20 000 audit. Shailesh
Delivered an orientation workshop where we secured acknowledgement from
the team for the gap-analysis and agreement for performance improvements
targets. The client team was highly motivated towards performance
improvement. The bi-monthly targets set in the last commitment session
were actually achieved by the team on an average within 25 days,
telescoping one years improvement in less than six months.
 Shailesh has worked with a large technology company as core member of
ITSM practice and implementation. He has done ITIL process consultancy
(Gap analysis, project planning, design) for the company. He was also
involved in ISO 20000 work, ITIL Process Design and Implementation,
Reporting Design and implementation.
 He has been involved in ITIL in various roles like: Core Team Member ITSM
Practice and Implementation, ITIL Process consultancy (Gap analysis 
specially for incident and problem management process, project planning,
design) Design and development of ITIL Training Courseware and its delivery
Team member Employee ITIL Certification program.
 Trainings worldwide: Shailesh has delivered trainings worldwide in the areas
of ITIL. He has delivered several trainings in ITIL Foundation, ITIL Service
Manager in India, Middle East and Africa.
 Multiple End to End ITIL and ISO 20000 certifications consultancy experience
which includes all aspects of ITIL like Current State and Gap Analysis,
Implementation, Pre Certification Audit, Tool customization guidelines and
project planning
1. Total experience of more than nine years
2. Spent over 2 years in IT Service operations at various levels.
3. Spent Two years as a team member for implementing Remedy (IT Service
Management Tool from BMC Software).
Trainings, Consulting, Auditing and Tools Implementation for
ITIL | ISO 20000 | CobiT | PMP | Six Sigma | CMMI | ISO 27001
Shailesh Wanjara
Certified ITIL Expert & CobiT Certified
IQM Practitioner
4. Worked on Remedy migration projects.
5. Worked on enhancement and optimization and utilization aspects of open source
ticketing system OTRS for the one of the employers.
6. Has worked on ITIL Framework as trainer, consultant and implementer.
7. Have done various assignments on ITIL / ISO 20000 consulting and implementations
along with open source tool like OTRS.
8. Has worked on service management tools like Remedy (BMC Software) and also
on Discovery and Event monitoring tool from BMC.
Consulting and Implementation:
 Implemented (On-site Team Member/Functional Consultant) Remedy (ITSM Tool) at
a multinational bank in Saudi Arabia and other various companies with On site/Off
Site model.
 Worked as Subject Matter Expert for the courseware development on ITIL
Foundation, Practitioner & Managers level.
 Played instrumental role in getting many organizations certified for ISO 20000
 Played instrumental role in getting organization accredited for ITIL Foundation ,
Practitioner and Managers level
 Trained more than 1000 + people at ITIL V3 Foundation level with passing rate of
more than 95 % in India, Middle East and Mauritius
 Delivered ITSM Managers and V2-V3 Managers Bridge Training in India, Middle East
and Mauritius
 IT Governance & COBIT Foundation Trainings
1. ITIL V2 Managers Certified.
2. ITIL V3 Expert
3. COBIT Foundation Certified
4. ISO 20000 Internal Auditor Certified
5. ITIL V2 & ITIL V3 Foundation Certificate
6. Certified on ITIL V3 Intermediate Modules


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