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ITIL Foundation Training And Certification

Ejipura, Bangalore

1 Reviews
0 Interested

About the Course


ITIL (Information Technology Infrastructure Library) V2011 Foundation Course:
It is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally

Topics Covered

Overview of the ITIL:

It comprise of Five volumes.

1) Service Strategy
2) Service Design
3) Service Transition.
4) Service Operation.
5) Continual Service Improvement.
Service Strategy
Processes:
• Service Portfolio Management
• Demand Management
• IT Financial Management
• Strategy Generation
Service Design
Processes:
• Service Catalogue Management
• Service Level Management
• Capacity Management
• Availability Management
• IT Service Continuity Management
• Information Security Management
• Supplier Management
Service Transition
Processes:
• Service Asset and Configuration Management
• Service Validation and Testing
• Evaluation
• Release and Deployment Management
• Transition Planning
• Change Management
• Knowledge Management
Service Operation
Processes:
• Event Management
• Incident Management
• Problem Management
• Request Fulfillment
• Access Management
Function:
• Service Desk
• IT Operations Management
• Technical Management
• Application Management
Continual Service Improvement (CSI)
Processes:
• Service Level Management
• Service Measurement and Reporting
• CSI

Who should attend

This course would benefit in particular:
• Individuals who require a basic
Understanding of the ITIL® V3
Framework and how it may be used
to enhance the quality of IT service
Management within an organization.
• IT professionals that are working
Within an organization that has
Adopted and adapted ITIL® V3 who
Need to be informed about and
Thereafter contribute to an ongoing
Service improvement programme.
It will also benefit:
• IT Service Providers
• IT Directors and Managers
• CIO’s
• Business Managers
• Service Management Consultants
And Contractors
• Service Support Engineers
• Technical Support Engineers
• Business Process Owners

Pre-requisites

Nothing

What you need to bring

Nothing

Key Takeaways

Pre-Training material (Soft Copy)
Course Material (Hard Copy)
Mock Exams
2 Days Intensive Classroom Training & Exam with 100% Pass Guarantee
Lifetime Refreshment Sessions
Career Guidance
Content
Reviews

Recommendations & reviews from previous Customers:

Pritam Nayek

"The study material provided by GVST is really helpful even after the course,I am pleased with their training."

attended ITIL Foundation Training And Certification


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Recommendations & reviews from previous Customers:

Pritam Nayek

"The study material provided by GVST is really helpful even after the course,I am pleased with their training."

attended ITIL Foundation Training And Certification


Date and Time

Not decided yet.

cash back100% Money Back Guarentee

About the Trainer

Kumar

B.Tech, PMP, ITIL Experts


trainer created through tv 360
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Students Interested 0

Course Id: 24912