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"ITIL Foundation Training And Certification" is no longer available

1 Reviews

Ejipura, Bangalore

Course ID: 24912

Ejipura, Bangalore

₹ 11,000

Training Centre

1 Reviews

About the Course

ITIL (Information Technology Infrastructure Library) V2011 Foundation Course:
It is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally

Topics Covered

Overview of the ITIL:

It comprise of Five volumes.

1) Service Strategy
2) Service Design
3) Service Transition.
4) Service Operation.
5) Continual Service Improvement.
Service Strategy
Processes:
• Service Portfolio Management
• Demand Management
• IT Financial Management
• Strategy Generation
Service Design
Processes:
• Service Catalogue Management
• Service Level Management
• Capacity Management
• Availability Management
• IT Service Continuity Management
• Information Security Management
• Supplier Management
Service Transition
Processes:
• Service Asset and Configuration Management
• Service Validation and Testing
• Evaluation
• Release and Deployment Management
• Transition Planning
• Change Management
• Knowledge Management
Service Operation
Processes:
• Event Management
• Incident Management
• Problem Management
• Request Fulfillment
• Access Management
Function:
• Service Desk
• IT Operations Management
• Technical Management
• Application Management
Continual Service Improvement (CSI)
Processes:
• Service Level Management
• Service Measurement and Reporting
• CSI

Who should attend

This course would benefit in particular:
• Individuals who require a basic
Understanding of the ITIL® V3
Framework and how it may be used
to enhance the quality of IT service
Management within an organization.
• IT professionals that are working
Within an organization that has
Adopted and adapted ITIL® V3 who
Need to be informed about and
Thereafter contribute to an ongoing
Service improvement programme.
It will also benefit:
• IT Service Providers
• IT Directors and Managers
• CIO’s
• Business Managers
• Service Management Consultants
And Contractors
• Service Support Engineers
• Technical Support Engineers
• Business Process Owners

Pre-requisites

Nothing

What you need to bring

Nothing

Key Takeaways

Pre-Training material (Soft Copy)
Course Material (Hard Copy)
Mock Exams
2 Days Intensive Classroom Training & Exam with 100% Pass Guarantee
Lifetime Refreshment Sessions
Career Guidance

Date and Time

Not decided yet.

About the Trainer

5 Avg Rating

4 Reviews

7 Students

3 Courses

Kumar

B.Tech, PMP, ITIL Experts

trainer created through tv 360

Student Feedback

5.0

Average Rating

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Reviews

P

Pritam Nayek

The study material provided by GVST is really helpful even after the course,I am pleased with their training.

Discussions

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Kumar

Training Centre

1 Reviews

₹ 11,000

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