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BTM Layout 1st Stage, Bangalore

Course ID: 23806

BTM Layout 1st Stage, Bangalore

Ashok Kumar A picture
Ashok Kumar A
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About the Course

ITIL® is the most popular and accepted approach to IT service management across the world. It provides best practice drawn from both public and private sectors internationally.

ITIL Foundation is entry level qualification scheme, offering a general awareness of the key concepts and terminology used in the ITIL, linking Lifecycle stages, the processes used and their contribution to IT Service Management practices.

Topics Covered

DAY 1
09:00 – 09:30 Registration, ID check.
09:30 – 10:00 Welcome and Introductions
10:00 – 11:00 Module 1 : ITIL® Keyconcepts
11:00 – 11:15 Morning Break
11:15 – 12:30 Module2 : Service Strategy
12:30 – 13:15 Lunch (Provided by Skillogic)
13:15 – 15:00 Module 3 : Service Design
15:00 – 15:15 Afternoon Break
15:15 – 17:00 Module 4 : Service Transition


DAY 2
09:30 - 11:00 Module 5 : Service Operation
11:00 – 11:15 Morning Break
11:15 – 12:30 Module 6 : CSI & other ITIL® concepts
12:30 – 13:15 Lunch (Provided by Skillogic)
13:15 – 14:00 ITIL® Tool Demo
14:00 – 15:00 Mock Test
15:00 – 15:15 Afternoon Break
15:15 – 15:45 Mock Test Discussion
16:00 – 17:00 ITIL® Foundation Live Exam

Who should attend

ITIL Foundation is for most IT professionals.

Pre-requisites

No Mandatory Prerequisites.

What you need to bring

ID proof.

Key Takeaways

ITIL® basic understanding and IT service management Key concepts.

ITIL foundation certification

Date and Time

Not decided yet.

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About the Trainer

Ashok Kumar A picture

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Courses

Ashok Kumar A

B.tech, MBA, ITIL Expert

Ashok is an internationally acclaimed and industry renowned professional consultant and accomplished instructor for IT service management and Project management methodologies.

-Ashok worked in Netherlands (Europe) for 5+ years as business consultant and program manager of large scale EU (European Union) Projects.

-He has trained and mentored over 10,000+ professional across 10+ countries, primarily in Netherlands, UK and India.

-He combines his international experiences as a consultant with vast subject matter expertise to impart interactive, case study based approach of that participants from various industries, sectors and backgrounds can relate and understand.

-Ashok graduated in Engineering from NITW (National Insitute of Technology, warangal), post graduated in MBA Program from IIMA (Indian institute of Management, Ahmedabad) & UVA University of Amsterdam, The Netherlands

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