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Jayanagar 3rd Block, Bangalore


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About the Course

The Information Technology Infrastructure Library (ITIL®) is a set of concepts and techniques for managing information technology (IT) infrastructure, development, and operations. ITIL® is a public framework that describes Best Practice in IT service management. It provides a framework for the governance of IT service management and focuses on the continual measurement and improvement of the quality of IT service delivered, from both a business and a customer perspective.

Topics Covered

ITIL® Foundation certification comprises of 5 core volumes:

1. Service Strategy
Focuses on the identification of market opportunities for which services could be developed in order to meet a requirement on the part of internal or external customers.

2. Service Design
Focuses on the activities that take place in order to develop the strategy into a design document which addresses all aspects of the proposed service, as well as the processes intended to support it.

3. Service Transition
Focuses on the implementation of the output of the service design activities and the creation of a production service or modification of an existing service.

4. Service Operation
Focuses on the activities required to operate the services and maintain their functionality as defined in the Service Level Agreements with the customers.

5. Continual Service Improvement
Focuses on the ability to deliver continual improvement to the quality of the services that the IT organization delivers to the business.

Who should attend

IT Project Coordinators
Help Desk Professionals
Service Desk Professionals
IT Support Staff
IT Consultants
Network Operators
Graduates in look out for IT jobs


No Formal Pre-requisites

What you need to bring

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Key Takeaways

2 days Classroom Training & Certification
Course Book Hard Copy
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About the Trainer

Ananth Kumar picture

Ananth Kumar

Project Manager

12+ years of experience in IT sector
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Students Interested 2

Course Id: 22263