4 
Identity• Monitored client service procedures ensuring efficiency and effectiveness through interaction and feedback.
• Automated processes of documentation and observed adjustments.
• Ensured competent data backup and disaster recovery system.
• Planned system upgrades and coordinated test to production transition.
• Prepared, updated and maintained process and procedure documentation.
• Developed network access monitoring and control confirming system security.
• Documented common issues and planned training programs.
• Maintained networking equipment with latest security patches.
• Implemented CISCO laboratory equipment and provided students with CISCO systems skills.
• Educated students with Foundations for CISCO Routers, Switching and Interconnecting CISCO devices.
• Maintained teaching assignment for CISCO systems laboratory module.
• Planned course content based on syllabus to meet learning objectives.
• Distributed module calendar copy to students at first meeting.
• Managed accurate student attendance records.
• Communicated Program Head about attendance concerns related to absent students.
• Provided assistance and advice to the tutor and student as needed.
