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Conflict Management

Gurukul, Ahmedabad


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About the Course

Workshop Overview
Conflict management has long been a challenge that has led to the failure of many projects/programs. A key success factor is effectively managing Conflict within organization/within project team and effectively managing all impacted parties needs and wants. Managing broader groups within organization, customers and the general public who are affected by the conflicts.

Workshop Objectives
During this course one will learn to understand what causes conflicts. How to identify correct Conflict Management Style using Thomas-Kilmann Model. Finally learn to minimize conflicts through helpful behavior, effective communication and a professional attitude.

Topics Covered

1. Introduction
2. Overview
• Causes of Conflict.
• Types of workplace conflict
• Effect on Work Relationship
• How to respond to conflict
3. Thomas Kilmann Conflict Management Model
• Avoiding
• Accommodating
• Compromising
• Competing
• Collaboration
4. Conflict Management Skills
• Managing Conflict
• Active Listening
5. Conflict De-escalation
6. Course wrap up discussion: Applying the principles to the workplace

Who should attend

The course will assist operational personnel, project managers, program managers and directors, product development professionals, business representatives, and organizational line managers to improve the success rate by effective conflict resolution.



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About the Trainer

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Our Consultant


Our Consultant, has over 17 years of experience in the IT industry, with over 12 years of Conflict Managementhip Experience. He is B. Tech with Post Graduate in Software Management from Indian Institute of Management, Bangalore. He possesses diversified managerial & leadership expertise and has worked with Tier 1 organization's like The Boeing Company, Vodafone, British Telecom. He also worked in various domains like Telecom, Manufacturing, Communication & Media etc

Our Consultant has been People Leader for last 10 years and has been training on various Conflict Managementhip modules. He is an avid mentor and coach. He has worked in leadership positions and developed a road map for establishing a project / program management office practice within the organization, at the client locations.

Our Consultant is currently Heading program management practice for a leading Product Based Company and is responsible for delivering large critical programs and building people management skills within the organizaiton.

Course Id: 8668